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Customer Service Management Training 101
. Building off the success of her book Customer Service Management Training 101, author Renee Evenson shows readers what it takes to advance to the;
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Customer Service Training 101
in Customer Service Training 101 . This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their;
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results
, Customer Service Training 101 will train them in: Creating positive first impressions Speaking and writing effectively Listening;
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Customer Service Intelligence
Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be;
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Customer Service: Pearson New International Edition
., problem-solving and decision making, time management, human relations, leadership, and technology training. Discusses the changing marketplace;
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Customer Service Intelligence
Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be;
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101 Activities for Delivering Knock Your Socks Off Service
-effective training required to meet their customers' needs. Today's customers are demanding service that is faster, better, and more personalized;
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Building Quality Service
The premise underlying this book is that every interaction between a staff member and a customer is unique. Training methods develop;
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Building Quality Service
The premise underlying this book is that every interaction between a staff member and a customer is unique. Training methods develop;
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Customer Service Management in Africa
Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;
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Customer Service Training
) presentations and electronic copies of all supporting material featured in the book. Customer Service Training provides practical, hands-on guidance to;
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Customer Service Training
) presentations and electronic copies of all supporting material featured in the book. Customer Service Training provides practical, hands-on guidance;
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Customer Service Training
) presentations and electronic copies of all supporting material featured in the book. Customer Service Training provides practical, hands-on guidance;
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Maximizing Customer Loyalty
, this time tailored specifically for frontline personnel. Maximizing Customer Loyalty combines 25 years of expert-led training in the fields;
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Customer Service Training
Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage;
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Customer Service Activity Book 50 Activities for Inspiring Exceptional Service
find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program;
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Automotive Data Mining 101
Automotive Data Mining 101 is a complete guidebook to help you instill processes throughout your dealership to mine your customer base;
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101 More Ways to Make Training Active
Liven up training with new, dynamic strategies for active participation 101 More Ways to Make Training Active brings together a rich;
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How to Get Your Customers Swearing by You, Not at You
Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the;
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The Big Book of Humorous Training Games (UK Edition)
customer service, teambuilding, creative problem solving, time management, and more. Step-by-step instructions work with dozens of reproducible;
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Customer Service Essentials
Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and;
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Customer Service Essentials
Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and;
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Creating a Service Culture in Higher Education Administration
internal customers . Until now higher education professionals have had to rely on books and training designed for the business sector. This book;
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Customer Contact Management
Customer contact management (CCM) is an evolutionary outgrowth of classical customer relationship management that is focused on B2C in the;
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The Big Book of Customer Service Training Games
Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer;
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Field Service Management
Field Service Management provides strategies for building quality and adding value to the customer-vendor relationships, through effective;
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