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Monitoring, Measuring And Managing Customer Service

promote customer service and presents TEAMeasures (Telephone Effectiveness Assessment Measures) to help managers measure telephone effectiveness;

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54 Golden Nuggets: The Best of the Telephone Doctor

The Telephone Doctor, Nancy Friedman, has been writing about effective customer service for years and has been read by tens of thousands;

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Customer Service Training 101

Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice;

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Managing Customer Service

relationships with customers, examine the management framework of customer service, explain the customer service manager's role and offer techniques;

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The Big Book of Customer Service Training Games

Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer;

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Great Customer Service on the Telephone

how to: * handle irate customers * end those endless calls * take meaningful messages * handle conference calls and transfer calls;

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Telephone Tactics

offers essential telephone techniques and customer service skills, from creating a positive impression and structuring your calls to handling;

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Powerful Phrases Effective Cust Service

the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been proven time;

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Restaurant Service

to customer satisfaction, good food served in a timely and attractive manner is only half the story. Restaurant Service takes you beyond;

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Members For Life

Nearly every health and fitness club has state-of-the-art equipment, comprehensive training programmes and qualified staff. Based on the;

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Computer Telephone Integration

author analyzes the benefits CTI can bring to organizations, such as increased quality of customer service and resulting customer satisfaction;

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Tele-Stress

stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;;

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Tele-Stress

stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;;

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The Concise Guide to Telephone Tactics

into four sections; telephone tactics for customer satisfaction, gaining appointments, achieving better sales and credit collection by;

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Telephone Skills at Work

the basics and explains how to make the telephone a strategic tool for handling complaints, improving customer skills, and more.;

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101 Activities for Delivering Knock Your Socks Off Service

-effective training required to meet their customers' needs. Today's customers are demanding service that is faster, better, and more personalized;

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How to Get Your Customers Swearing by You, Not at You

customer service game or an experienced facilitator, this book will make the development process fun and a whole lot easier. How to Get Customers;

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The Kindness Revolution

your customers with indifference -- and you can then expect to have indifferent customers who will drop you for the next best thing without a;

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National Security Letters

, directing the recipients to turn over certain customer records and similar information. This book and its corresponding volume present an overview;

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Customer Service Management in Africa

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;

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Best Practices in Customer Service

Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other;

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Customer Service Delivery

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about;

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VoLTE and ViLTE

This book presents the architecture of two networks that make up the backbone of the telephone service VoLTE and video service ViLTE. The;

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Customer Service Activity Book 50 Activities for Inspiring Exceptional Service

or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging;

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Beyond Good, Beyond Great, To Legendary Customer Service

A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a;

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Customer Service Skills for Success

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for;

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