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promote customer service and presents TEAMeasures (Telephone Effectiveness Assessment Measures) to help managers measure telephone effectiveness;
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The Telephone Doctor, Nancy Friedman, has been writing about effective customer service for years and has been read by tens of thousands;
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Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice;
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relationships with customers, examine the management framework of customer service, explain the customer service manager's role and offer techniques;
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Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer;
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how to: * handle irate customers * end those endless calls * take meaningful messages * handle conference calls and transfer calls;
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offers essential telephone techniques and customer service skills, from creating a positive impression and structuring your calls to handling;
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the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been proven time;
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to customer satisfaction, good food served in a timely and attractive manner is only half the story. Restaurant Service takes you beyond;
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Nearly every health and fitness club has state-of-the-art equipment, comprehensive training programmes and qualified staff. Based on the;
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author analyzes the benefits CTI can bring to organizations, such as increased quality of customer service and resulting customer satisfaction;
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stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;;
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stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;;
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into four sections; telephone tactics for customer satisfaction, gaining appointments, achieving better sales and credit collection by;
Vergelijkbare producten zoals The Concise Guide to Telephone Tactics
the basics and explains how to make the telephone a strategic tool for handling complaints, improving customer skills, and more.;
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-effective training required to meet their customers' needs. Today's customers are demanding service that is faster, better, and more personalized;
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customer service game or an experienced facilitator, this book will make the development process fun and a whole lot easier. How to Get Customers;
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your customers with indifference -- and you can then expect to have indifferent customers who will drop you for the next best thing without a;
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, directing the recipients to turn over certain customer records and similar information. This book and its corresponding volume present an overview;
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Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;
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Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other;
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Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about;
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This book presents the architecture of two networks that make up the backbone of the telephone service VoLTE and video service ViLTE. The;
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or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging;
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A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a;
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Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for;
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