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Delivering Quality Service
Describes the five attributes of quality service and explains how to identify customer expectations;
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Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers
control the service quality as perceived by their customers, Delivering Excellent Service Quality in Aviation is essential for those service;
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Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers
control the service quality as perceived by their customers, Delivering Excellent Service Quality in Aviation is essential for those service;
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Service Quality and its Effect on Customer Satisfaction
In today's competitive environment delivering high quality service is the key for sustainable competitive advantage. Customer's;
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Service Quality in Iran's Hotels
This study gives an overview of service quality among two groups of staff, on- and off-the-job trained employees in Iran's hotels. It;
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Delivering Legendary Customer Service
Delivering Legendary Customer Service is your guide to the communications, transaction and leadershi;...
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Guest Service in the Hospitality Industry
new text includes all of the major areas of the hospitality industry as they relate to delivering quality customer service. In addition to a;
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Delivering Knock Your Socks Off Service
What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for;
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Quality of Service in IP Networks
Quality of Service is a fast growing area of technology, being driven by the growth of real-time applications such as voice over IP. This;
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Delivering Knock Your Socks Off Service
An exploration of the principles of good customer service. This third edition contains new chapters ;...
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Human Perceived Quality-of-Service for Multimedia Applications
which are directly affected the user perceived quality of multimedia applications. On Human perceived quality of services very little;
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Delivering Quality Healthcare for People With Disability
Delivering Quality Healthcare for People With Disability provides a road map for nurses, nursing students, and other healthcare;
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Management of Tourism and Hospitality Services
What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and;
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Living Service
Quality service is crucial in today's business world and Living Service shows you how to deliver your service efficiently and at a;
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Performance based reward system
attention in public service. As Africa becomes globalized, there is demand to ensure goods and services produced are of excellent quality, hence the;
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Design and Management of Service Processes
delivering a level of service that delights customers. To do this, exceptional quality needs to be designed into the service when it is first created;
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Quality and Performance Excellence, International Edition
Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 7e;
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Challenging in Delivering Quality Services
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Marketing For Leisure And Tourism
designing and delivering service quality.;
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101 Activities for Delivering Knock Your Socks Off Service
The latest addition to the bestselling Knock Your Socks Off Service series, this book provides you w;...
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ITIL Service Operation 2011
The ITIL Service Operation stage of the ITIL v3 framework highlights best-practice for delivering IT;...
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Competitive Engineering
of key subjects including requirements specification, design evaluation, specification quality control and evolutionary project management
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IP Quality of Service
The complete resource for understanding and deploying IP quality of service for Cisco networks Learn to deliver and deploy IP QoS and MPLS;
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Designing and Delivering Superior Customer Value
First Published in 1999, this book stresses the service aspects of an organization - especially cust;...
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Designing and Delivering Superior Customer Value
First Published in 1999, this book stresses the service aspects of an organization - especially cust;...
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Delivering ITSM for Business Maturity
in terms of quality, customer satisfaction, and reduced costs - or, in other words, casting ITSM as only for technical units and not as part of the;
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