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Delivering ITSM for Business Maturity

of company strategy to build a layered operating model. Delivering ITSM for Business Maturity: A Practical Framework helps business leaders and;

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Service Intelligence

for services you don't need* Negotiating services, requirements, levels, price, quality, and delivery* Leveraging ITSM practices without;

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Release and Deployment

, potentially delivering something that's bound to fail while, paradoxically, exactly meeting the specification. In Release and Deployment: An ITSM;

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ITSM, from hell!

acronyms for the IT lingo most commonly used today.;

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Spinning Up ServiceNow

enhancements Create a strategy to avoid common pitfalls that sabotage ITSM programs Who This Book Is For IT managers charged with implementing;

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EXIN IT Service Management Foundation based on ISO/IEC20000 - Workbook

IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business;

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Incident Management in Practice

This book explains, how the IT Infrastructure Library (ITIL), and primarily IT Service Management (ITSM), is used in practice, in a;

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High Velocity ITSM

High Velocity Itsm is een boek van Randy a Steinberg;

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Service Design

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM;

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Implementing Itsm: From Silos to Services

incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT;

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Lean Six Sigma in Higher Education Institutions

of Operational Excellence (OPEX) methodologies in the Higher Education sector, Frameworks and Maturity Models for delivering change, and the study;

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ABC of ICT

importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and;

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Itil Service Design

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For;

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Service Transition

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service;

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The Oliver Wight Class A Standard for Business Excellence

The Oliver Wight Class A Standard for Business Excellence is the definitive, comprehensive statement of excellence in business today;

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Measuring Maturity in Complex Engineering Projects

. To ensure a company's success, the implementation of project management maturity and an increase in project complexity have become vital;

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Using the Project Management Maturity Model

Management Maturity Model offers assessment tools for organizations of all sizes to evaluate their progress in effectively integrating project;

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Business Market Management

For Business-to-business marketing courses. Anderson builds the book around a framework of understanding, creating, and delivering value.;

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Project Management Maturity Model

standard for measuring project management maturity and agile and adaptive capabilities. Project Management Maturity Model, Fourth Edition provides;

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Project Management Maturity Model

standard for measuring project management maturity and agile and adaptive capabilities. Project Management Maturity Model, Fourth Edition;

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ITSM Tools A Complete Guide - 2019 Edition

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Creating and Delivering Your Value Proposition

In recent years, developing a value proposition has become a prime consideration for businesses. A value proposition is an analysis and;

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Creating and Delivering Your Value Proposition

In recent years, developing a value proposition has become a prime consideration for businesses. A value proposition is an analysis and;

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Private Policing of Economic Crime

. The key features of this book are the application of a structural model for convenience theory and the application of a maturity model for;

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Private Policing of Economic Crime

. The key features of this book are the application of a structural model for convenience theory and the application of a maturity model for;

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Using the Project Management Maturity Model

Updated for today's businesses-a proven model FOR assessment and ongoing improvement Using the Project Management Maturity Model, Second;

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Bridging the PM Competency Gap

management processes and tools demand the PM competencies are adequately applied. This text provides guidance for establishing a continuous learning;

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