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Customer Care Excellence

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today;

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The Baptist Health Care Journey to Excellence

improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your;

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Customer Care Excellence

Today's consumers are sophisticated, well informed and have high expectations of the services they w;...

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Customer Care Excellence

Today's consumers are sophisticated, well informed and have high expectations of the services they w;...

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Unleashing Excellence

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment;

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Customer Care Center Professionell Managen

Customer Care Management - eine EinordnungErfolgskritische Handlungsfelder in Customer Care CenternBest Practice in Deutschland;

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100 Activities/Actions Customer Service Excellence

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Excellence in Managing Worldwide Customer Relationships

Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess;

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Zet je klant centraal!

Klaassen is Managing Partner bij Kirkman Company. Roy begeleidt grote transformatieprojecten onder andere op het gebied van Customer Excellence;

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The Customer Revolution in Healthcare

Customer-centric, market-driven solutions for fixing America's broken healthcare system-from one of the industry's most innovative thought;

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Customer Care

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference;

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Untapped Options

contain costs, bolster employee satisfaction and productivity, and increase customer satisfaction.;

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Customer Experience Excellence

Discover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical;

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Customer Experience Excellence

Discover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical;

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Managing Customer Service Pocketbook

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;

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Raising Standards in American Health Care

, improve quality, and increase customer satisfaction. In Raising Standards in American Health Care, nationally acclaimed health care management;

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Customer Care in Healthcare Guidebook

The Customer Care in Healthcare Guidebook the perfect way to learn about the human side of healthcare in an interesting and conversational;

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Cult Of Service Excellence

more and more customer driven. A customer-driven organization maintains a base of loyal customers by recognizing that customer service and;

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Improve Customer Satisfaction in a Structural Way

Business excellence is all about enabling the organization to give the customer what he wants when he wants it, everywhere, every time, but;

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The Psychology of Customer Care

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into;

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The Psychology of Customer Care

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into;

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Triple Customer Complaints

A customer who complains is saying, "If only you will correct the situation, I will continue doing business with you." Seeing our;

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The Paradox of Excellence

, causing the customer to take the new, improved performance for granted. High-performance companies unwittingly create unrealistic customer;

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Five Steps to Five Stars

Five Steps to Five Stars focuses on the individual leadership steps necessary to achieve excellence in customer service. All the steps;

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Strategic Customer Care

How to successfully apply the principles of customer care in any company Most organizations today recognize the importance of improving;

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Total Customer Satisfaction

, 1996 International Enterprise Award for Customer Satisfaction, 1998 Global Best Practices Award for Customer ServiceTotal Customer Satisfaction;

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Customer Management Excellence

focused company that is achieving major business success. Why? Three years ago Quest Media introduced the National Customer Service Awards. The;

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