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100 Activities/Actions Customer Service Excellence

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100 Activities/Actions e-Communications Excellence

100 Activities/Actions e-Communications Excellence is een boek van Peter R. Garber;

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Unleashing Excellence

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment;

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Five Steps to Five Stars

Five Steps to Five Stars focuses on the individual leadership steps necessary to achieve excellence in customer service. All the steps;

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Improve Customer Satisfaction in a Structural Way

Business excellence is all about enabling the organization to give the customer what he wants when he wants it, everywhere, every time, but;

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Managing Customer Service Pocketbook

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;

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Excellence in Managing Worldwide Customer Relationships

Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess;

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Service Excellence

, cognitive, emotional, social, and behavioral dimensions of all activities that connect the customer and the organization over time across touch;

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The Six Principles of Service Excellence

quick-fix.It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day.For;

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Customer Service Training

help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments;

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Customer Service Training

to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment;

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Customer Service Training

to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment;

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We Are All Customers!

No matter who you are, you are a customer. 'We Are All Customers!' examines service excellence from the customer's vantage point;

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Customer Service Activity Book 50 Activities for Inspiring Exceptional Service

find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program;

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Customer Care Excellence

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today;

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80 Activities/Actions Call Center Excellence

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Maximizing Customer Loyalty

From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization;

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Customer Service: Pearson New International Edition

of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental;

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Casino Customer Service

A guide to customer service in the casino industry in which the authors argue that investments in customer service are activities in a;

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Cult Of Service Excellence

more and more customer driven. A customer-driven organization maintains a base of loyal customers by recognizing that customer service and;

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Service Excellence @ Novell

Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact;

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Gemba Walks for Service Excellence

Your customers have become increasingly sophisticated and more connected than ever-broadcasting real-time feedback to a cloud of followers;

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Gemba Walks for Service Excellence

Your customers have become increasingly sophisticated and more connected than ever-broadcasting real-time feedback to a cloud of followers;

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The Big Book of Customer Service Training Games

Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer;

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Service Excellence in Organizations, Volume II

This book explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the;

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Service Excellence in Organizations, Volume I

This book explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the;

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Fabled Service

select activities to improve weak areas in your current customer service. Teach others vital customer service skills, such as how to: Positively;

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