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The Customer Revolution in Healthcare
, compassion, and affordability. In The Customer Revolution in Healthcare, top healthcare consultant and strategist David W. Johnson explains how;
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Customer Care in Healthcare Guidebook
The Customer Care in Healthcare Guidebook the perfect way to learn about the human side of healthcare in an interesting and conversational;
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The Patient Paradigm Shifts
The dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer;
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Reframing Healthcare
customer-centric, community-oriented, value-based healthcare system. This book provides an assessment of the market forces, mega-trends and;
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Service Design and Service Thinking in Healthcare and Hospital Management
options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover;
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The Customer Service Revolution
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The Customer Service Revolution
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The Influence of Service Quality on Customer Satisfaction
, empirical evidence concerning the relationship between customer satisfaction and service quality, offered by organizations, has remained unclear;
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The Customer Revolution
Seybold reveals that the new economy is the customer "E-conomy", and that the companies that develop a strategy focused on this basic tenet;
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Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution
A well-planned marketing orientation strategy that keeps customers informed is the first step to building a long-term relationship with;
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Amazement Revolution
What is the amazement revolution? It is the culture that can drive any organisation -- from one employee to tens of thousands -- to focus;
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Compassion Revolution
Mary Freer imagined a compassion revolution taking place in the healthcare sector. Her dreams turned into actions, and spread like;
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Providing Information for Health
account of how customer/supply and demand/supply relationships work and identifies and describes the principles of good medical care and the;
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The 7-T Success System
The 7-T Success System provides a comprehensive framework for leaders who want to inspire others to work toward common goals. The author;
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The Quiet Revolution in Email Marketing
A revolution is taking place that will forever change the world of marketing. The strategies and techniques that have served marketers for;
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AI-First Healthcare
AI is poised to transform every aspect of healthcare, including the way we manage personal health from customer experience and clinical;
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Healthcare Value Proposition
bring about lasting success. The ultimate measure of performance is in an organization's ability to create value for its customers, and true;
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Healthcare Value Proposition
bring about lasting success. The ultimate measure of performance is in an organization's ability to create value for its customers, and true;
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Health, Politics, and Revolution in Cuba Since 1898
anthropologist's quest to discover the truth behind the complicated relationship between Cuba's revolution, politics, and healthcare system. Katherine;
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The Customer Service Revolution
machines instead of valued teammates. This has to change. The Customer Service Revolution is packed full of innovating and inspiring stories, and;
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Just-in-Time for Healthcare
about what adds value for the patient or customer, and what does not. Just-in-Time for Healthcare is intended to share powerful knowledge that;
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The Lean Healthcare Handbook
. Readers will learn to create healthcare value streams where workflows are based on the pull of customer/patient demand. The book also presents a;
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The Lean Healthcare Handbook
. Readers will learn to create healthcare value streams where workflows are based on the pull of customer/patient demand. The book also presents a;
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The Company That Breathes
Gaining more employment needs the customer - while markets are changing fast. Volkswagen will achieve stable employment through customer;
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Customer-Centric Project Management
project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how;
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Customer-Centric Project Management
importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and;
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