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Strategic Customer Care

How to successfully apply the principles of customer care in any company Most organizations today recognize the importance of improving;

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Customer Care Excellence

language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and;

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Strategic Marketing For Health Care Organizations

This much needed text offers an authoritative introduction to strategic marketing and presents a wealth of ideas for gaining the;

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Customer Loyalty and Success

This new book focusses upon customer care in relation to Human Resource Management issues and strategic planning. It addresses the;

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Customer Loyalty and Success

This new book focusses upon customer care in relation to Human Resource Management issues and strategic planning. It addresses the;

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Customer Care Center Professionell Managen

Customer Care Management - eine EinordnungErfolgskritische Handlungsfelder in Customer Care CenternBest Practice in Deutschland;

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Customer Care

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference;

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Customer Service Management in Africa

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;

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Customer Care in Healthcare Guidebook

The Customer Care in Healthcare Guidebook the perfect way to learn about the human side of healthcare in an interesting and conversational;

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The Psychology of Customer Care

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into;

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The Psychology of Customer Care

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into;

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The Power Of A Learning Culture

must acquire and maintain three strategic capabilities: the ability to quickly learn what the customers want; the ability to deliver responsive;

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Strategic Customer Service

Any organization can win more customers and increase sales if they learn to be more strategic with their customer service. When;

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Total Customer Satisfaction

, 1996 International Enterprise Award for Customer Satisfaction, 1998 Global Best Practices Award for Customer ServiceTotal Customer Satisfaction;

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Successful Strategic Planning

In successful organizations, strategic planning leads management in defining and achieving a vision that is ultimately linked to the;

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English for Customer Care [With CDROM]

English for Customer Care is part of the Express Series. It is an ideal course for students in employment, who want to communicate better;

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Winning at Social Customer Care

Haters: How to Embrace Complaints and Keep Your CustomersSocial media has changed customer service forever. It has shifted power from;

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Raising Standards in American Health Care

, improve quality, and increase customer satisfaction. In Raising Standards in American Health Care, nationally acclaimed health care management;

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Customer Value Co-Creation

This book takes an in-depth look at the 10 most critical enablers of an effective strategic customer management initiative, offering an;

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Customer Value Co-Creation

This book takes an in-depth look at the 10 most critical enablers of an effective strategic customer management initiative, offering an;

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Strategic Alliances

Focuses on alliances that involve supply chain partners: the customer, supplier, and manufacturer. The author takes a realistic look at;

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The Strategic Management of Health Care Organizations

A comprehensive guide to effective strategic management of health care organizations. Strategic Management of Health Care Organizations;

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Strategische Sourcing van customer care

Hoe belangrijk is customer care? Is customer care en het afhandelen van klantcontacten een kernproces;

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Strategic Priorities in Competitive Environments

This book combines various analyses of strategic priorities in a competitive market environment, focusing on the balanced scorecard;

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Strategic Priorities in Competitive Environments

This book combines various analyses of strategic priorities in a competitive market environment, focusing on the balanced scorecard;

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Weblogs im Customer Care

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Strategic Marketing

Strategic Marketing is a text and casebook that discusses the concepts and processes for gaining the competitive advantage in the;

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