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Perfect Phrases for Customer Service, Second Edition

professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer;

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Powerful Phrases Effective Cust Service

the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been proven time;

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Perfect Phrases for Managers and Supervisors, Second Edition

you say and how you say it sets the tone for your department and your entire organization. Perfect Phrases for Managers and Supervisors;

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Superior Customer Value In The New Economy

Edition offers a blueprint for responding effectively to customer demands and for creating the benchmarks common to world-class service companies;

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Perfect Phrases for Performance Reviews 2/E

completely revised and updated second edition of Perfect Phrases for Performance Reviews provides hundreds of ready-made phrases you can use to;

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The Ten Commandments of Customer Service

, who has been a business analyst and a national public speaker for over 30 years, this book is the perfect read for these hard financial times;

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Perfect Phrases for Office Professionals

organization. Perfect Phrases for Office Professionals has hundreds of ready-to-use phrases for any situation you're likely to face. From defining;

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Customer Innovation

. Customer Innovation, second edition, turns this on its head by starting with the customer, innovating around their needs, then building a customer;

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Customer Innovation

. Customer Innovation, second edition, turns this on its head by starting with the customer, innovating around their needs, then building a customer;

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2600 Phrases For Effective Performance Reviews

This trusted reference puts thousands of ready-to-use words, phrases, descriptions, and action items right at your fingertips - perfect for;

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Once a Customer, Always a Customer

This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that;

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Customer Service

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business;

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Perfect Phrases for Dealing with Difficult People

Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the;

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Customer Service: Pearson New International Edition

is important by defining proven methods for creating an environment that achieves excellence in customer service. Discusses such current issues as the;

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Services Marketing

strategies for increasing customer satisfaction and retention through service are included in the fifth edition.;

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Perfect Phrases for ESL

barrier to conversing confidently in casual and work-related situations. In Perfect Phrases for ESL: Conversation Skills, Premium Third Edition;

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The World of Customer Service

presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and;

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Services Marketing

This new international edition of Services Marketing provides an up-to-date and comprehensive overview of the services marketing industry;

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Perfect Phrases for the Sales Call

specific words and concepts that are persuasive and convincing to customers. Perfect Phrases for the Sales Call puts an arsenal of this dynamic;

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101 Activities for Delivering Knock Your Socks Off Service

and telephone skills, customers from hell, winning words and soothing phrases, and anticipating customer needs. This invaluable resource also;

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Service Operations Management, Second Edition The Total Experience

Building on the foundations of the first edition, this comprehensive textbook remains a vital tool for postgraduate students seeking to;

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Service Operations Management, Second Edition The Total Experience

Building on the foundations of the first edition, this comprehensive textbook remains a vital tool for postgraduate students seeking to;

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21st Century Business: Customer Service, Student Edition, International Edition

SERIES, 2e, International Edition is engaging yet easy for students to use. The content focuses on providing opportunities for applying 21st;

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English & Spanish Medical Words & Phases

English & Spanish Medical Words & Phrases, Third Edition is a handy, pocket-sized reference book covering important medical terms and;

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