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21st Century Business: Customer Service, Student Edition, International Edition

The 21ST CENTURY BUSINESS SERIES, 2e, International Edition is an innovative instructional program providing instructors with the greatest;

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Customer Service: Pearson New International Edition

; understanding the customer of the 21st century; embracing new technologies; call centers; customer service over the Internet; and enhancing service;

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21st Century Business

The 21ST CENTURY BUSINESS SERIES is an innovative instructional program providing instructors with the greatest flexibility to deliver;

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Sociological Theory - International Student Edition

21st century.;

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Extra Mile: 500 Customer Service Tips for Success

The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and to keep;

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Customer Service

and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also;

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The Americans: Student Edition Grades 9-12 Reconstruction to the 21st Century 1999

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Services Marketing

This new international edition of Services Marketing provides an up-to-date and comprehensive overview of the services marketing industry;

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Marketing Strategy and Management

edition pays particular attention to the implementation of strategy in practice, including the business to business, service, international and;

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Marketing Strategy and Management

edition pays particular attention to the implementation of strategy in practice, including the business to business, service, international and;

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Customer Innovation

. Customer Innovation, second edition, turns this on its head by starting with the customer, innovating around their needs, then building a customer;

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Customer Innovation

. Customer Innovation, second edition, turns this on its head by starting with the customer, innovating around their needs, then building a customer;

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Services Marketing B&W

This new international edition of Services Marketing provides an up-to-date and comprehensive overview of the services marketing industry;

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The World of Customer Service

presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and;

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Once a Customer, Always a Customer

This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that;

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Superior Customer Value In The New Economy

Edition offers a blueprint for responding effectively to customer demands and for creating the benchmarks common to world-class service companies;

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Service Management And Marketing

."Professor Evert Gummesson, Stockholm University School of Business, SwedenThis fully updated third edition examines customer;

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Customer Service in Tourism and Hospitality

A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance;

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Service Operations Management, Second Edition The Total Experience

Building on the foundations of the first edition, this comprehensive textbook remains a vital tool for postgraduate students seeking to;

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Service Operations Management, Second Edition The Total Experience

Building on the foundations of the first edition, this comprehensive textbook remains a vital tool for postgraduate students seeking to;

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Internal Customer Service A Complete Guide - 2019 Edition

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Perfect Phrases for Customer Service, Second Edition

professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer;

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World Politics in the 21st Century

The Student Choice Edition of World Politics presents information and pedagogical aids in a student-friendly, instructor approved format;

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Information Delivery in the 21st Century: Proceedings of the Fourth International Conference on Fee-Based Information Services in Libraries

Face the information explosion with confidence!Information Delivery in the 21st Century: Proceedings of the 4th International Conference on;

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International Business

perspective of international business. A reorganization of chapters in the fifth edition will allow instructors to cover culture, national trade, and;

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Comparative Civil Service Systems in the 21st Century

public services in the 21st century. The volume provides insights into multi-level governance, juridification and issues of efficiency and;

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Delivering Knock Your Socks Off Service

An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e;

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