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The Ultimate Customer Support Executive

of service, why are not companies listening to their own customer support teams, the people who know their customers best? How does this flawed;

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The Magic Circle....and More

. Federal Government as a customer. The book defines the methods and strategies for an effective cost accounting system and process to confirm that;

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The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value

offer a 360-degree analysis of all the elements that support customer centricity within an organization. In this book, you will learn how to;

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The Customer Centricity Playbook

offer a 360-degree analysis of all the elements that support customer centricity within an organization. In this book, you will learn how to;

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Customer Centricity

management, and customer lifetime value. Despite what the old adage says, the customer is not always right. Even companies that can seemingly do;

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Maximizing Customer Loyalty

From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization;

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Customer Loyalty

You've read about Customer Loyalty in the Los Angeles Times , Dallas Morning News , Miami Herald , Kansas City Star , Entrepreneur;

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Ultimate Online Customer Service Guide

their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged;

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Breakthrough Customer Service

Service Best Practices of Leaders in Customer Support An impressive array of experts and industry winners provide a virtual road map through the;

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How Creating Customer Value Makes You a Great Executive

Customer value is an overused and misunderstood term. Chris Ross said, There's a strong argument for changing the term 'marketing' and;

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Customer Rules

A former executive vice president at Walt Disney World outlines essential rules for winning and keeping customers while growing profits;

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Expect Success

value. When real value is created, our customer wins. And when our customer wins, we win. The book inspires us to expect the very best.;

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Keep Your Customers

Land your next customer with total confidence you'll keep them for the long-term. Keep Your Customers shares a fresh perspective on the;

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NVQ/SVQ Level 2 Customer Service Candidate Handbook

The best support for the new NVQ/SVQ Customer Service standards;

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Customer Advocacy

The power has shifted to consumers. Nicolette Wurings Customer Advocacy: When You Care, People Notice explores how consumers preferences;

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Chief Customer Officer 2.0

launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your;

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Strategic Marketing Management

target customers and position your product or service to matter to those customers. This handy edition of the popular McGraw-Hill Executive MBA;

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The Global Brand

plan to customer bonding with a brand.In this practical overview of brand strength in the modern business world, Nigel Hollis presents a simple;

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Treat Your Customers

A successful Fortune 500 corporate executive shares the secrets of great customer service that he learned from working at his family's;

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Coaching Roi

for the purpose of enhancing leadership development among executive acquisition managers to provide a global learning environment to support a;

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The Customer Success Pioneer

*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* Are you a Customer Success Executive or making your way up the Customer Success;

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Customer Service and Social Media

Customer Service and Social Media will take you through the various methods we use to interact with our customers today. We will look at;

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Mastering Customer Relations

This book provides the student with the concepts and their practical application behind the importance of Customer Relations, Customer;

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Customer Relations

, but also those for marketing, customer service, and technical support. This book presents topical research data in the study of customer;

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Customer Innovation

. Customer Innovation, second edition, turns this on its head by starting with the customer, innovating around their needs, then building a customer;

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Customer Innovation

. Customer Innovation, second edition, turns this on its head by starting with the customer, innovating around their needs, then building a customer;

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Customer Experience Book

Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be;

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