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The Lies We Believe

Completely revised and updated, this thirtieth anniversary edition examines the lies people tell themselves and the truths that set them;

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Beyond Service lies the Experience Revised Edition

"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can;

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Once a Customer, Always a Customer

This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that;

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Success in Professional Experience

Teaching placements can be a challenging experience for pre-service educators. The second edition of Success in Professional Experience;

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Service Management & Marketing 4E

Written by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and;

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Psychiatric Drugs Explained

how people taking the drugs experience their side effects compared to the benefits they may bring. The fifth edition has been fully revised;

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Becoming a Teacher through Action Research

communicate findings. With an updated introduction and two new chapters, this revised edition fully develops a convincing response to the framing;

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Becoming A Teacher Through Acti Research

communicate findings. With an updated introduction and two new chapters, this revised edition fully develops a convincing response to the framing;

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Introduction to Service-Learning Toolkit

This new revised edition of our bestselling book brings together the best, most up-to-date writing and resources on service-learning, from;

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The Civil Service Today

In this revised and enlarged edition of their established textbook, Gavin Drewry and Tony Butcher bring their wide--ranging, critical;

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Mental Health Outcome Measures

evidence-based mental health service provision and evaluation. This new edition charts the increased range of outcome domains that are now;

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Best practice - IT service management based on ITIL 2011 edition

as they implement best practices within their organizations. This revised edition is based on ITIL 2011 Edition. It is written in the same;

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Services Marketing

The Second European Edition of Services Marketing: Integrating Customer Focus Across the Firm by Wilson, Zeithaml, Bitner and Gremler;

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The Book of Lies

a deeper understanding of this challenging text is well worth the effort. This new 2018 edition of The Book of Lies from Kismet Publishing;

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The Book of Lies

a deeper understanding of this challenging text is well worth the effort. This new 2018 edition of The Book of Lies from Kismet Publishing;

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The Military Advantage, 2015 Edition

Revised and updated every year, The Military Advantage, 2015 Edition is the most reliable benefits guide for Americans who have answered;

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Making the most of your child's baptism

A revised and updated edition of a full-colour gift book that unpacks the Church of England's baptism service and explains its meaning and;

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Man as an Object of Education. the Experience of Educational Anthropology Second Edition, Revised, Etc. Volume 1, 2

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Service Charges

substantially revised. The concise and easily understood commentary is supported by specimen service charge clauses, model accounts, notices and;

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Service Strategy

, distilled from over twelve years work with over 100 companies. The second edition is thoroughly revised, adding even more practical advice;

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Principles Of Services Marketing

examples and contemporary theory, this 5th edition has been comprehensively revised to ensure it is structured to cover the essential content for;

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Parliament in British Politics

This fully revised new edition includes expanded coverage of Parliament's relationship with the courts, devolved assemblies and the;

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Beyond Warranty

putting this potent marketing force to work by ensuring that their after move-in services gives them the competitive edge. Whether your goal;

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Food and Beverage Service, 10th Edition

This revised and updated edition of our bestselling and internationally respected title is the essential reference source for trainers;

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Beyond the Crime Lab

freedom. Completely updated to address the latest trends and developments in the field, this revised edition of Beyond the Crime Lab takes you on;

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Diversity and Public Administration

completely revised and updated edition includes six brand new chapters, expanding the book's coverage to include: Diversity Ideology in the United;

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Diversity and Pubic Administration

completely revised and updated edition includes six brand new chapters, expanding the book's coverage to include: Diversity Ideology in the United;

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