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Star Quality Hospitality

Quality Hospitality Consultancy, Monica Or is passionate about unlocking the potential of hospitality businesses by exceeding customer;

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Service Quality in African Restaurants

The tenet of this book is that despite hospitality staff claiming to offer quality services many customers' expectations are not;

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Managing Quality of Life in Tourism and Hospitality

Quality-of-life research in tourism and hospitality has gained much momentum in the past two decades. This line of research covers three;

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Customer Loyalty

, Executive Briefings , Training , Hospitality Upgrade , Direct , Quality Digest , Marketing Tools , Houseware Executive , Journal;

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Service Quality Management in Hospitality, Tourism, and Leisure

Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality;

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Service Quality Management in Hospitality, Tourism, and Leisure

Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality;

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Management of Tourism and Hospitality Services

What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and;

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Hospitality, Tourism, and Lifestyle Concepts

marketing of the hospitality and tourism industry. Each chapter of Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management;

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Hospitality, Tourism, and Lifestyle Concepts

marketing of the hospitality and tourism industry. Each chapter of Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management;

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Organizational Behavior For The Hospitality Industry

in the hospitality industry, including the quality of customer service, the use of technology, diversity, and team-based approaches to;

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Service Quality Management in Hospitality & Tourism

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Cornell School Hotel Admin On Hospitalit

This cutting edge and comprehensive book with contributions from the star faculty of Cornell University's School of Hotel Administration;

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Hospitality Industry

Hospitality industry is a rapidly expanding economic sector. The role of hospitality in tourism has furthered its significance in the;

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Knowledge Sharing and Quality Assurance in Hospitality and Tourism

management (KM) and quality assurance. Leading tourism and hospitality experts offer the latest theory and practical frameworks to expand the;

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Nursing Home Quality

Services (CMS) developed and implemented the Five-Star Quality Rating System (Five-Star System). The Five-Star System assigns each nursing home an;

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Human Resources Management in the Hospitality Industry

Human Resources Management in the Hospitality Industry, 2nd Edition helps today's hospitality professional be an expert at managing many;

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Guest Service in the Hospitality Industry

provide good services to the guests. This book also discusses about the introduction to hospitality industry, the meaning of quality service, the;

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Managing Tourism and Hospitality Services

The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a;

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Service Management Principles for Hospitality and Tourism

. Also discussed in the book is the quality management in the hospitality industry, the role of customer satisfaction in this sector, the;

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Quality Services and Experiences in Hospitality and Tourism

This volume presents the latest perspectives and practices on quality services and experiences in hospitality and tourism. It offers;

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Hospitality and Tourism 2015

Strategies in Hospitality and Tourism, Food Safety, Quality and Innovations, Research and Knowledge Transfer, International Tourism and Management;

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Current Issues and Development in Hospitality and Tourism Satisfaction

shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality;

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Current Issues and Development in Hospitality and Tourism Satisfaction

shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality;

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Organizational Behaviour for the Hospitality Industry

. Organizational Behavior for the Hospitality Industry is the most recent organisational behaviour text that focuses on the hospitality industry, delving;

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Services Management

incorporated into all hospitality operations. The book's focus is on the ever-increasing demand of customers for service quality, as well as the other;

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Services Management

incorporated into all hospitality operations. The book's focus is on the ever-increasing demand of customers for service quality, as well as the other;

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Star Quality Talent

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