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Service Quality in African Restaurants

The tenet of this book is that despite hospitality staff claiming to offer quality services many customers' expectations are not;

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Quick Service Restaurants, Franchising, and Multi-Unit Chain Management

Learn about new strategies to improve service, quality, and profitability for quick service restaurants!Quick Service Restaurants;

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Lost Restaurants of Galveston's African American Community

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Qualite de service dans les restaurants africains

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Designing Service Excellence

The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success;

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Designing Service Excellence: People and Technology

The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success;

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Tourism SMES, Service Quality and Destination Competitiveness

highlights the challenges faced by SMEs to promote destination business growth - with discussion of competitiveness, quality and standards. With its;

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Marketing of Services

as customers' satisfaction. Resultantly, the quality of the services provided has become the key source of differentiation in the market for;

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Customer Service

revolutionise business on the African continent. The book uses proverbs and wise sayings to captivate the reader into action. The book captures both the;

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Service Quality and its Effect on Customer Satisfaction

In today's competitive environment delivering high quality service is the key for sustainable competitive advantage. Customer's;

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Service Charge in Hotels and Restaurants

This work analyses the system of Service Charge in Egypt, looks at similar practices in UK and USA a;...

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African American Warrant Officers...in Service to Our Country

African American Warrant Officers...In Service to Our Country tells the stories of unsung African American warrant officers who have served;

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Assessing Service Quality in Academic Libraries

important measure of service quality in libraries. User perceptions about academic libraries seem to have been largely ignored by library management;

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Real-time Systems' Quality of Service

Real-time Systems' Quality of Service examines the attainability of efficiency, economy, and ease of use, which make up the quality;

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Assessing Delivery of Service Quality at University of Gondar

quality of their services given to the students. It is high time to know the current status and level of service quality in different colleges;

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Service Quality in the Hotel Industry

Quality issues & challenges in hotels. The literature review indicates that the quality of service is a major issue for hotel businesses;

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France all in one

and quality-assessed hotels, B&Bs and campsites; where to eat - from pubs to top quality restaurants; and where to go and what to do - museums;

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Milwaukee's Bronzeville

With the migration of African American sharecroppers to northern cities in the first half of the 20th century, the African American;

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Network Quality of Service

In the field of computer networking and other packet-switched telecommunication networks, the traffic engineering term quality of service;

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Hr at Your Service

Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department;

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Quality Assurance in Higher Education in Eastern and Southern Africa

This book examines the critical aspect of quality assurance maintenance of competitive-standards in African higher education. It explores;

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Measuring the Service Quality in Retail Stores Using Rsqs Model

Service quality is a critical component of customer perceptions about the service. Customers perceive services in terms of its quality and;

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Zagat New York City Restaurants

2012 New York City Restaurants leather-bound edition includes a burgundy satin ribbon marker and mak;...

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Airline Industry

Service quality has become prime part of all highly developed organization's strategic plan. Higher attention on service quality has;

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Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

control the service quality as perceived by their customers, Delivering Excellent Service Quality in Aviation is essential for those service;

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Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

control the service quality as perceived by their customers, Delivering Excellent Service Quality in Aviation is essential for those service;

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Restaurant Service Basics

An excellent training tool for both hospitality programs and working restaurant managers, Restauran;...

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