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Exceeding Expectations: Reflections on Leadership

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Exceeding Customer Expectations

Provides a practical and workable method for instituting long-term exceptional customer care. The bo;...

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Exceeding Expectations

In an increasingly dynamic and competitive world, organizations of all kinds are continually looking;...

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Management

This seventh edition of Management: Meeting and Exceeding Customer Expectations is a comprehensive s;...

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Vichy Law & the Holocaust in France

First Published in 1998. Weisberg provides a comprehensive account of the French legal system's comp;...

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Service Breakthroughs

What do Citicorp, UPS, and Marriott have in common? They are breakthrough service providers, firms;...

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A Practical Guide to Qualitative Healthcare

This sequential guide to exceeding expectations on survey is the only one you will need to become a ;...

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Business Ethics and the Natural Environment

Business Ethics and the Natural Environment examines the present status of relations between corpora;...

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Creativity

Creativity in general can be defined as an ability or an occurrence. Either way, it refers to develo;...

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Making Sin Exceeding sinful

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Stretch and Challenge 6 (Busy Ant Maths)

Challenge and stretch Year 6 pupils with this resource designed to broaden and deepen children's mat;...

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Stretch and Challenge 5 (Busy Ant Maths)

Challenge and stretch Year 5 pupils with this resource designed to broaden and deepen children's mat;...

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Stretch and Challenge 1 (Busy Ant Maths)

Challenge and stretch Year 1 pupils with this resource designed to broaden and deepen children's mat;...

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Stretch and Challenge 2 (Busy Ant Maths)

Challenge and stretch Year 2 pupils with this resource designed to broaden and deepen children's mat;...

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Stretch and Challenge 3

Challenge and stretch Year 3 pupils with this resource designed to broaden and deepen children's mat;...

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Stretch and Challenge 4

Challenge and stretch Year 4 pupils with this resource designed to broaden and deepen children's mat;...

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Hydrokinetic Power

Hydrokinetic energy, the power of moving water, is a promising new, vast, and renewable resource tha;...

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WORK LIKE YOU OWN IT! 20 Ways to Go From Meeting to Exceeding Your Customers' Expectations

This book is the result of a journey that began with my first day of work as a restaurant busboy. On;...

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The Satisfied Customer

When faced with the choice between cutting costs or improving customer service, most companies focus;...

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Corporate MVPs

Corporate MVPs create extraordinary value for the organization by consistently exceeding expectation;...

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Survival Skills for the Fire Chief

Survival Skills for the Fire Chief examines the management mistakes fire chiefs often make that comp;...

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The Intertwining of Aesthetics and Ethics

The Intertwining of Aesthetics and Ethics: Exceeding of Expectations, Ecstasy, Sublimity analyzes th;...

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Regional economic outlook

Growth in the first half of 2018 was softer than in 2017, especially in advanced economies. In contr;...

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Know When to Break the First Rule

Know When To Break The First Rule will teach you ways in which you can elevate your organization and;...

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Beyond Service lies the Experience Revised Edition

"I believe that David has struck upon the foundational benchmark of service for the next business ge;...

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The Photoreading Whole Mind System

You will Photoread the written page at rates exceeding a page per second, directing information into;...

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Grace Abounding to the Chief of Sinners, in a Faithful Account of the Life and Death of John Bunyan; or, a Brief Relation of the Exceeding Mercy of God in Christ to Him

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