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WORK LIKE YOU OWN IT! 20 Ways to Go From Meeting to Exceeding Your Customers' Expectations

to me, "Work in this restaurant like you own it " My manager challenged me to go beyond the basic expectations of my job title and dare to;

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The Science of Sales Success

The Science of Sales Success will enable you to fulfill customers' expectations measurably better than your competitors can, and improve;

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Delivering Knock Your Socks Off Service

What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for;

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Teams in Government

that not only meet but exceed the expectations of your customers, to do it right the first time, you need Teams in Government. Any government;

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Know When to Break the First Rule

Know When To Break The First Rule will teach you ways in which you can elevate your organization and gain a competitive advantage within;

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101 Ways to Market Your Business

the crowd.** INCLUDES 20 BONUS SUGGESTIONS TO HELP YOU ATTRACT NEW CUSTOMERS AND KEEP YOUR EXISTING ONES **;

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Starting a Home Business For Dummies

How would you like to work for yourself in your own home? Sounds good right? The commute would be a breeze. Starting a small business;

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Selling Boldly

. And growing. These approaches are laid out in this book, in precise detail, for you to implement in your own work. Alex doesn't hold;

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The Phoenix Effect

all of the IT managers from the most prominent European businesses to a meeting with the top management of your company. Think this won't work;

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The Retail Experiment

customers, giving them bigger discounts, loyalty programs, the best-trained staff and helpful emails, but it still doesn't seem to be enough? Do you;

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The Connected Company

competition. In The Connected Company, we examine what they're doing, how they're doing it, and why it works. And we show you how your company can;

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Why Selling Sucks & Building Relationships Work?

Are you new to customer service? Or maybe you are already in customer service and would like to sharpen your service skills? Or perhaps you;

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Exceeding Expectations

offers an excellent how-to perspective. As you read it, ask yourself, How can I apply these common sense techniques to exceed expectations;

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Pay Attention

with your audience in all mediums * React appropriately and respond immediately to customer feedback * Recover sincerely when things go wrong;

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Master of Service

MASTER OF SERVICE Extraordinary results in your life, work, your business. Find out the missing answers. This is the book to read right now;

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Go Live!

help you connect with your customers. You'll discover: How to use tools like YouTube, LinkedIn Live, podcasting, and Facebook Live to;

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Yes Is More: Tangible and Timeless Ways to Differentiate Yourself from Your Competitors

industry? Learning how to say yes instead of no, and your ability to show the customer you are prepared to go the extra mile for them;

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If It Wasn't for the Customers I'd Really Like This Job

like a victim, and empower yourself to be the ''go to'' person with ''tough customers''. Not only will you increase enjoyment of your job;

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Systemize, Automate, Delegate

How To Grow Your Business While You Sleep, Travel and Go on Vacation Are You Holding Yourself Back From Growing Your Business by Working;

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Connected Company

, how you measure success, and how performance is rewarded. It requires a new way of thinking about your company: less like a machine to be;

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HBR Guide to Making Every Meeting Matter (HBR Guide Series)

Make every minute count. Your calendar is full, and yet your meetings don't always seem to advance your work. Problems often arise with;

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Exceptionalize It!

. Doing your job is not a reason to keep you as an employee. Customers expect exceptional experiences. Managers demand exceptional performance;

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HBR Guide to Making Every Meeting Matter (HBR Guide Series)

Make every minute count.Your calendar is full, and yet your meetings dont always seem to advance your work. Problems;

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Sales

skills you need to grow your business? Sales: Foolproof Method to CRUSH Your Numbers - Selling, Sales Techniques, and Sales Strategy;

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E-Newsletters That Work

When you properly apply Michael's brilliant techniques, your customers will open email from you, read it, respond to it, and pass it along;

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Nobody knows you

executive, even a company founder. You may be going all out with your company brand, but youve neglected to hone your own. But the first thing your;

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Teach Yourself Running Your Own Business

it work for you. Because that's what working on your own is all about.;

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