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Customer Success

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting;

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The Customer Success Pioneer

*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* Are you a Customer Success Executive or making your way up the Customer Success;

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The Customer Success Professionals Handbook

The definitive Customer Success Manager How-To-Guide for the CSM profession from Gainsight, who brought you the market-leading Customer;

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Practical Customer Success Management

Practical Customer Success Management is a complete handbook for CSMs , written by a customer success expert who has coached and trained;

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Practical Customer Success Management

Practical Customer Success Management is a complete handbook for CSMs , written by a customer success expert who has coached and trained;

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Seven Recipes for Success in Business

Improving profits and improving your commissions can be easier than you think. Success in business rests with customer service. In Seven;

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Customer Service Skills for Success

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for;

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Farm Don't Hunt

Across entire verticals of the economy the new normal is the recurring revenue business. Charging customers on a monthly basis, firms with;

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Mastering Product-Led Growth

In the subscription era, the product and customer success teams take center stage in driving customer lifetime value. Gainsight PX helps;

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12 Steps to Success Through Service

Satisfying the customer is the most vital factor in business success and the main priority in any business must be to win and keep the;

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Expect Success

value. When real value is created, our customer wins. And when our customer wins, we win. The book inspires us to expect the very best.;

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The Customer Success Economy

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade;

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Customer Success

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Focusing on Your Customer

with customers. But gaining customer loyalty requires hard work, care, and attentiveness. In this book, you'll learn to assess the lifetime;

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Customer Service

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business;

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Customer Loyalty and Success

This new book focusses upon customer care in relation to Human Resource Management issues and strategic planning. It addresses the;

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Customer Loyalty and Success

This new book focusses upon customer care in relation to Human Resource Management issues and strategic planning. It addresses the;

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Listen Up!

There's one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your;

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The Seven Pillars of Customer Success

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The Seven Pillars of Customer Success

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Customer Obsessed

Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks at customer experience;

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The 5 Principles of IT Customer Service Success

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Building Great Customer Experiences

This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and;

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Building Great Customer Experiences

This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and;

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Authentic Customer Centricity

This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business;

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Authentic Customer Centricity (Hc)

This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business;

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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools;

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