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Building Great Customer Experiences

This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and;

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Building Great Customer Experiences

This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and;

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Delivering Legendary Customer Service

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great;

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From Mindless to Mindful

marketplace, products and pricing are becoming less distinguishable. Organizations are discovering that great customer service is no longer enoughit;

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The Intuitive Customer

create exceptional customer experiences.;

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Customer Service: Pearson New International Edition

experiences and building customer loyalty. Offers new sections on reputation management, ethics in customer service, and understanding churn, and;

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Extra Mile: 500 Customer Service Tips for Success

coming back for more. Whether you re just starting your business and want to lock up great customer service procedures, or you re an established;

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Service Excellence

psychology of customers, revealing the conceptual building blocks of customer experiences and how they build relationships over time. These ideas;

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Subject to Change - Creating Great Products and Services for an Uncertain World

and translate new ideas into great customer experiences; and agile technological implementation to quickly prototype ideas, getting them from;

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Innovation in Public Libraries

planning building and design improvements, and developing customer interactions in order to emulate the experiences of international libraries.

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Customer Experiences Affect Customer Loyalty

The study at hand investigates customer experiences at the American coffee company Starbucks and develops a new scale to measure customer;

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Setting the Table

priorities as innovative business practices, team building, and customer service. Reprint.;

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Crafting Customer Experience Strategy

, this book explores the need to create customer experiences by design utilizing data, as well as the importance of engaging with the voice;

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Great or Poor

Great or Poor is a powerful and proven system to deliver excellent customer experiences in any organisation. Based around four key;

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The Journey Mapping Playbook

experiences. This book is for you if: You are a customer experience or marketing professional; You are in the early stages of building;

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Call Center

Gwendolyn Oglesby has built her entire career working in customer service, creating memorable employee-customer experiences and positive;

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Experiential Marketing

point in marketing strategies. By using these, companies can design suitable, emotional, and profitable customer experiences in a phygital;

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Experiential Marketing

in marketing strategies. By using these, companies can design suitable, emotional, and profitable customer experiences in a phygital context (physical;

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Superior Customer Value In The New Economy

Great companies consistently meet and exceed customer desires. Superior Customer Value in the New Economy: Concepts and Cases, Second;

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How Excellent Experiences affect Customer Loyalty

be a separate, but related construct to customer experience quality. The author investigates the effect of customer experiences on customer;

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Total Customer Value Management

Customers drive the organization to greater profit. Total CVM expounds the value of employees and building their self esteem, awareness and;

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What to Say to a Porcupine

all part of one of the most engaging books on customer service in existence. In this book, you'll explore how: great service is all about;

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Customer Experiences with Soul

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Building Brand Communities

critical roles of mutual concern, common values, and shared experiences in creating fiercely loyal customer and collaborator relationships.

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The Customer of the Future

studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Tomorrow's;

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Customer Service Management Training 101

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service;

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Beyond Good, Beyond Great, To Legendary Customer Service

A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a;

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