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Crafting Customer Experience Strategy

organizations deliver and what consumers say they actually receive. Crafting Customer Experience Strategy: Lessons from Asia looks at how Customer;

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Customer Experience Strategy-Paperback

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Customer Experience Strategy - Design & Implementation

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Signature Experience

The book vision is that fashion and luxury brands should craft the Customer Experience and the journey as they do with products, injecting;

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Crafting Customer Value

, creating adverse consequences. Businesses are driven to reduce margins and lower profits while engaging in price competition. Crafting Customer;

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Speaking Frankly About Customer Relationship Management

business with you? Speaking Frankly About Customer Relationship Management is a timely collaboration resource for customer relationship strategy;

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Customer Experience Book

Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be;

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Crafting & Executing Strategy: The Quest for Competitive Advantage

balanced coverage of what every student needs to know about the managerial tasks of crafting and executing strategy is presented as engaging and;

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Remarkable Brand Experiences

the Branded Customer Experience, why it's so important today, some of the common hurdles in executing a brand experience strategy, compelling;

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Transform Customer Experience

strategy from planning to execution. Transform Customer Experience offers real-life insights into effective strategies for developing and;

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Crafting And Executing Strategy

Crafting and Executing Strategy presents the latest research findings from the literature and cutting-edge strategic practices of companies;

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Customer in the Boardroom?

Bijapurkar presents a compelling treatise on how to develop business strategy around the world of customers rather than the world of competitors. She;

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Leading the Customer Experience

strategy, culture and processes, they suffer from high costs, dissatisfied customers and brand damage. The mandate to get customer experience;

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Leading the Customer Experience

strategy, culture and processes, they suffer from high costs, dissatisfied customers and brand damage. The mandate to get customer experience;

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Customer Experience Excellence

exceptional customer experience, again and again, and it becomes difficult to have a CX strategy that provides tangible and measurable results;

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Customer Experience Excellence

exceptional customer experience, again and again, and it becomes difficult to have a CX strategy that provides tangible and measurable results;

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Outside in

was a focus on customer experience, the most powerful--and misunderstood--element of corporate strategy today. Customer experience is, quite;

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Customer Experience Edge: Technology And Techniques For Deli

this book. -Lior Arussy, President, Strativity Group, and author of Customer Experience Strategy The Customer Experience Edge is an;

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Superior Customer Value

Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service;

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Superior Customer Value

Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service;

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Experience Design

Bridge the gap between business and design to improve the customer experience Businesses thrive when they can engage customers. And, while;

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Customer Obsessed

technology into sound customer experience strategy to achieve unprecedented levels of success. More than just a state-of-the-field assessment, this;

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Crafting and Executing Strategy

Based on the reputable US text the 2nd Southern African Edition of Crafting & Executing Strategy covers what every senior-level or entry;

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Crafting and Executing Strategy

Based on the reputable US text the 2nd Southern African Edition of Crafting & Executing Strategy covers what every senior-level or entry;

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CRAFTING EXECUTING STRATEGY 2E

The Quest for Competitive Advantage : Concepts and Cases. Second custom edition. ;...

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Built for Use

experience strategy that builds trust and loyalty among customers * Establish what customers expect online, define metrics for success and catalyze a;

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The Experience

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art;

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