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The Intuitive Customer

Building on the work of Daniel Kahneman (Thinking Fast and Slow), Dan Ariely (Predictably Irrational), Shaw and Hamilton provide a new;

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Customer And Business Analytics

Customer and Business Analytics: Applied Data Mining for Business Decision Making Using R explains and demonstrates, via the accompanying;

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Customer and Business Analytics

Customer and Business Analytics: Applied Data Mining for Business Decision Making Using R explains and demonstrates, via the accompanying;

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Service Breakthroughs

What do Citicorp, UPS, and Marriott have in common? They are breakthrough service providers, firms that changed the rules of the game;

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Understanding and Teaching the Intuitive Mind

The intuitive mind is a powerful force in the classroom and often an undetected one. Intuitive conceptions--knowledge or knowledge;

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Understanding and Teaching the Intuitive Mind

The intuitive mind is a powerful force in the classroom and often an undetected one. Intuitive conceptions--knowledge or knowledge;

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Intuitive Interaction

This book explores recent research in intuitive interaction worldwide by a range of leading academics and practitioners in the field. It;

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Intuitive Eating for Every Day

Award-winning dietitian, bestselling author, and co-founder of the intuitive eating movement, Evelyn Tribole, offers an inviting and;

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Statistical Methods in Customer Relationship Management

Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies;

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Customer Experiences Affect Customer Loyalty

The study at hand investigates customer experiences at the American coffee company Starbucks and develops a new scale to measure customer;

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Profit Maximization Through Customer Relationship Marketing

: Measurement, Prediction, and Implementation takes the various elements of customer centric marketing and brings them together using the latest;

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Profit Maximization Through Customer Relationship Marketing

: Measurement, Prediction, and Implementation takes the various elements of customer centric marketing and brings them together using the latest;

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Customer Service Management in Africa

is Changing! The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear;

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How Excellent Experiences affect Customer Loyalty

new scale to measure customer experience quality on the basis of four dimensions: service quality, atmosphere quality, flow quality, and;

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Customer Behavior and Online Satisfaction

of customer which can be the first step to start and utilize strategies that lead to customer retention- the most valuable corporate asset. Regarding;

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KNOWING Your Intuitive Mind

KNOWING Your Intuitive Mind is an extraordinary guidebook of all the ways to access one's intuition: first impressions, hunches, gut;

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Listen Up!

There's one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your;

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Managing Customer Service Pocketbook

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;

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Best Practices in Customer Service

companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on;

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Chief Customer Officer 2.0

launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your;

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Crafting Customer Experience Strategy

When analysing customer experience, there is often a disconnect in the kind of customer experience senior leadership believes their;

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Superior Customer Value

Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service;

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Speaking Frankly About Customer Relationship Management

strategies, the terms and methods we use to define them are also changing. Is CRM still relevant as we address the need for customer engagement;

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Superior Customer Value

Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service;

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Customer Contact Management

Customer contact management (CCM) is an evolutionary outgrowth of classical customer relationship management that is focused on B2C in the;

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Customer with a Capital C

Customer with a Capital C provides a unique insight into the workings of one of North America's foremost customer service organizations;

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Customer with a Capital C

Customer with a Capital C provides a unique insight into the workings of one of North America's foremost customer service organizations;

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