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The 5 Principles of IT Customer Service Success

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Customer Service Skills for Success

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for;

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The Seven Principles of Professional Services

strong set of principles that can be relied upon in the heat of a customer engagement. Through detailed analysis of his own experience as a;

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Customer Service Management in Africa

to information and expanding digital reality. The customer service principles - strategic and operational - advocated by these authors are;

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Five Steps to Five Stars

it comes to managing excellence in customer service. Step Two will motivate leaders to view the organization through the three different;

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Customer Service

Customer Service: The Kingpin of Business Success in Africa is a must read as it communicates how the power of customer service can;

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Building a Customer Service Culture

. Organizations and the people who work within them have difficulty implementing the principles of customer service. The vast majority of books and;

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Building a Customer Service Culture

. Organizations and the people who work within them have difficulty implementing the principles of customer service. The vast majority of books and;

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Managing Customer Service Pocketbook

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;

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Customer Service Essentials

, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical;

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Customer Service Essentials

, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical;

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Customer Service

included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming;

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The Service Providers

The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer;

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Customers as Partners

success by enhancing customer loyalty and building lasting relationships. Each chapter includes an illustrative story and key principles;

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Monitoring, Measuring And Managing Customer Service

identifies the core behaviors that make up excellent customer serviceas defined by the customerand provides managers with a set of proven tools for;

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12 Steps to Success Through Service

Satisfying the customer is the most vital factor in business success and the main priority in any business must be to win and keep the;

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Bare Knuckle Customer Service

Drawing on their own hard-won experience and modeling the best customer service principles today, Hazeldine and Norton strip customer;

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Total Quality Service

Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The;

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The Experience

of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney;

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Seven Recipes for Success in Business

/>Filled with personal examples and stories from almost forty years in business, Briggs demonstrates the importance of the customer and;

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The Customer Success Economy

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade;

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Customer Contact Management

commercial and service sectors. The textbook presents the basic principles of CCM, its concept of the customer;

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Customer Service: Pearson New International Edition

of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental;

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Extra Mile: 500 Customer Service Tips for Success

The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and to keep;

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Unleashing Excellence

, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always;

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NVQ Level 2 Certificate Customer Service (QCF)

optional units of the Level 2 in Customer Service. Written by an experienced senior verifier and edited by the Chief Verifier, the book maximises;

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The World of Customer Service

Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical;

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