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Competing in the Customer-Centered Economy

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Superior Customer Value

exceptional value for customers in the Now Economy. Learn how to transform companies by competing via the 5-S framework - speed, service, selection;

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Superior Customer Value

exceptional value for customers in the Now Economy. Learn how to transform companies by competing via the 5-S framework - speed, service, selection;

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Competing in a Service Economy

. Written by the authors of the best-selling book Improving Customer Satisfaction, Loyalty, and Profit , this important new book will help business;

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Customer Centered Growth

In Customer-Centered Growth, Richard Whiteley and Diane Hessan reveal the compelling secrets of how today's successful companies are;

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Customer Centered Growth

In Customer-Centered Growth, Richard Whiteley and Diane Hessan reveal the compelling secrets of how todays successful companies are;

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Customer Experience

Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore;

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The Experience Economy, with a New Preface by the Authors: Competing for Customer Time, Attention, and Money

images of mere goods and services, or do they evoke something more--something visceral? Welcome to the Experience Economy, where businesses;

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A Practical Guide to CRM

In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business;

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A Practical Guide To Crm

In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business;

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Customer Centered Six Sigma

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Managing Customer Value

This book explores the three dimensions of value, product quality, customer service and price within the constraints of cost, demand and;

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Continuous Quality

conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective;

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The Customer Catalyst How to Drive Sustainable Business Growth in the Customer Economy

How organisations can drive growth in the Customer Economy The Digital Revolution has changed the business landscape in remarkable ways;

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Toward a Life-Centered Economy

Toward a Life-Centered Economy: From the Rule of Money to the Rewards Stewardship shows how we as consumers and investors could shift the;

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The Customer Success Economy

, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy;

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On the Economy of Competing Values in Higher Education

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Superior Customer Value In The New Economy

Great companies consistently meet and exceed customer desires. Superior Customer Value in the New Economy: Concepts and Cases, Second;

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The People Centered Economy

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The Power Of A Learning Culture

must acquire and maintain three strategic capabilities: the ability to quickly learn what the customers want; the ability to deliver responsive;

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Youtility

, you're asking the wrong question. You're not competing for attention only against other similar products. You're competing against your customers;

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Global Supply Chains in the Pharmaceutical Industry

In a rapidly growing global economy, where there is a constant emergence of new business models and dynamic changes to the business;

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The Customer Revolution

Seybold reveals that the new economy is the customer "E-conomy", and that the companies that develop a strategy focused on this basic tenet;

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New Economy Excellence Series

of customer intimacy and reach. Through online Customer Relationship Management (CRM), e-commerce allows for the first time the possibility of genuine;

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Emotional Business

, then youve experienced the business effects of emotional disconnection.In todays knowledge-driven and service centered;

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Co.llaboration

engaging customer experiences. This book documents and addresses the growing pains a company experiences as it evolves from the awkward early;

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The Satisfied Customer

economy, the most important asset is intangible: a company's relationship with its customers. The Satisfied Customer is a blueprint for;

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