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Winning Customer Centricity

strategically turn your organisation into a customer-focused powerhouse, from the inside out. Winning Customer Centricity will show you how to;

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Winning Customer Centricity

strategically turn your organisation into a customer-focused powerhouse, from the inside out. Winning Customer Centricity will show you how to;

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The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value

2019 AXIOM BUSINESS BOOK AWARD WINNER Featured in Forbes, NPR's Marketplace, and a Google Talk, The Customer Centricity Playbook offers;

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The Customer Centricity Playbook

2019 AXIOM BUSINESS BOOK AWARD WINNER Featured in Forbes, NPR's Marketplace, and a Google Talk, The Customer Centricity Playbook offers;

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Handbook on Customer Centricity

amount of theory and practical implications on how to infuse customer centricity into an organization by making systematic changes to;

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Using Information to Develop a Culture of Customer Centricity

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information;

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Customer Centricity

A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship;

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Foundations for Customer Centricity

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Customer Centricity Through Workforce Optimization

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Authentic Customer Centricity

success. This new blueprint entails a systematic and integrated journey towards customer centricity. In this book, Dr. Zafer has provided a;

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Authentic Customer Centricity (Hc)

success. This new blueprint entails a systematic and integrated journey towards customer centricity. In this book, Dr. Zafer has provided a;

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Breaking Through 2Nd Edition

Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don't know;

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Customer-Centric Project Management

-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve;

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Customer-Centric Project Management

-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve;

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Journey To Centricity

A timely roadmap for leaders to transform outdated business practices into truly customer-centric companies of the future. Improve customer;

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Customer in the Boardroom?

market and obsessively competitor-centred approaches. Customer in the Boardroom? highlights the need for companies to embed customer centricity;

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Competitive Advantage of Customer Centricity

customer's needs. Competitive Advantage of Customer Centricity maps a new journey that entire organizations must undertake in order to achieve these;

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The Power of Customer Experience

, Martin Newman presents clear data that proves the direct link between customer-centricity with profit and shareholder value. Drawing on examples;

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The Power of Customer Experience

, Martin Newman presents clear data that proves the direct link between customer-centricity with profit and shareholder value. Drawing on examples;

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The Customer-Centric You

One of the world's leading experts in the new discipline of 'customer-centricity' explains how it works - and shows how it can;

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Customer Relationship Marketing

relationship management tools and strategies, customer centricity, and customer engagement activities. A comprehensive, state-of-the-art textbook;

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Customer Relationship Marketing

relationship management tools and strategies, customer centricity, and customer engagement activities. A comprehensive, state-of-the-art textbook;

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Kundenzentriertes Markenmanagement

, die Customer Experience und die Customer Centricity in Frage gestellt. Das Buch beantwortet die zentralen Fragestellungen des Zusammenspiels von;

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Customer Centricity

Organizations seem to understand the "importance of the customer" in running a sustainable business, so efforts such as the implementation;

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Customer Centricity

is the company's orientation towards customers - that customer satisfaction is the base criterion for measuring Huawei's work. The author also;

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Winning at Social Customer Care

, Gingiss has developed a series of best practices called “8 Steps to Winning at Social Customer Care.”Learn how to:navigate;

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Total Relationship Marketing

addresses both the high tech, information technology aspects of marketing and the high touch, human aspects. Further, customer-centricity;

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