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Customer Obsessed

competitive advantage in the digital era * Gain insight into each element that affects customer experience * Harness the power of the cloud to achieve;

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Customer CEO

explores the nine powers customer possess - including the power of me, the power of the heart, and the power of rebellion - and how companies;

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The Power of Customer Experience

customer experience to achieve the tricky but imperative balance between efficiency and personalization. In The Power of Customer Experience;

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The Power of Customer Experience

customer experience to achieve the tricky but imperative balance between efficiency and personalization. In The Power of Customer Experience;

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Customer Experience Analytics

book explores the technologies available to help businesses create a competitive advantage and real-time relationship with customers. This book;

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Customer Experiences Affect Customer Loyalty

The study at hand investigates customer experiences at the American coffee company Starbucks and develops a new scale to measure customer;

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Crafting Customer Experience Strategy

When analysing customer experience, there is often a disconnect in the kind of customer experience senior leadership believes their;

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Customer Experience Edge: Technology And Techniques For Deli

technological considerations defining the customer experience edge. -Paul D'Alessandro, Partner, PricewaterhouseCoopers As we move from Customer;

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How Excellent Experiences affect Customer Loyalty

new scale to measure customer experience quality on the basis of four dimensions: service quality, atmosphere quality, flow quality, and;

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B2B Customer Experience

B2B Customer Experience shows readers how to deliver the very best customer experience (often referred to as CX), within the business-to;

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Chief Customer Officer 2.0

launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your;

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Customer Experience Book

Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be;

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Winning at Social Customer Care

Haters: How to Embrace Complaints and Keep Your CustomersSocial media has changed customer service forever. It has shifted power from;

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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools;

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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools;

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Meaningful Measurement of the Customer Experience

Customer experience has become the primary method of competitive differentiation between most brands today. While most companies claim that;

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Remarkable Brand Experiences

How does a business differentiate itself through the customer experience and win exemplary levels of customer advocacy and love;

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Transform Customer Experience

Your customers are your future. Smartphones, social media and the internet have given customers access to more;

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Revolutionize Your Customer Experience

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer;

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The Customer Experience Model

For any company, defining the most efficient marketing concept to create a competitive customer experience (CX) is vital for sustained;

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The Customer Experience Model

For any company, defining the most efficient marketing concept to create a competitive customer experience (CX) is vital for sustained;

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Customer Understanding: Three Ways to Put the ''Customer'' in Customer Experience (and at the Heart of Your Business)

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The Customer Experience Model

For any company, defining the most efficient marketing concept to create a competitive customer experience (CX) is vital for sustained;

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Outside in

was a focus on customer experience, the most powerful--and misunderstood--element of corporate strategy today. Customer experience is, quite;

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The Experience

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art;

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Leading the Customer Experience

-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary;

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Leading the Customer Experience

-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary;

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