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Customer CEO

Most companies still operate as if they control their customers. But, in today's market, it's really the other way around. Customer CEO;

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Total Customer Satisfaction

, president, Press, Ganey Associates, Inc.Whether you're a CEO, a caregiver, or simply someone who cares about the results of service initiatives;

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Moments of Truth PB

The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.;

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Customer with a Capital C

Customer with a Capital C provides a unique insight into the workings of one of North America's foremost customer service organizations;

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Customer with a Capital C

Customer with a Capital C provides a unique insight into the workings of one of North America's foremost customer service organizations;

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How to Grow When Markets Dont

Outlines the challenges faced by most companies to sustain growth, offering advice on how to meet specific customer needs, retain investor;

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Maximizing Customer Loyalty

, National Customer Service Association President and CEO C. William Crutcher delivers another comprehensive guide to exceptional customer service;

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Hug Your Customers

The CEO of two successful independent clothing stores shares the secrets of his family's successful merchandising and management approach;

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The Transformative CEO

of retail culture for customers-from the ground up. 1-800-FLOWERS.COM founder and CEO Jim McCann turned the 800 number into a brand-and delivered;

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The Coo Revolution

What do CEOs now demand of their COOs? The reinvention of customer-facing processes for moments of truth. Did you ever wonder about the;

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Keep Your Customers

to support it. Keep Your Customers provides from real-world consumer behavior stories, business best practices and CEO-led case;

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The Center of Experience

Interim CEO for the Customer Experience Professionals Association (CXPA) and Founder and CEO of Experience Catalysts, and pioneer in the;

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From Mindless to Mindful

customers and their employees. This book will show you how to get there.From Mindless to Mindful is for everyone. From CEO to manager to front-line;

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Great or Poor

Great or Poor is a powerful and proven system to deliver excellent customer experiences in any organisation. Based around four key;

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Winning The Customer: Turn Consumers Into Fans And Get Them

CEO of TrinityOne, a strategic marketing firm, Lou has an undefeated record of showing all types of companies how to tackle customer;

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Experience Design

Bridge the gap between business and design to improve the customer experience Businesses thrive when they can engage customers. And, while;

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Stop, Look, and Listen

of how Bob puts the principles put forth in Chuck Wall's Customer CEO: How to Profit from the Power of Your Customers to work. Bob has been;

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Chocolates on the Pillow Aren't Enough

! -David Neeleman, founder and CEO, JetBlue Airways Corporation If you don't work for your customer, you're not doing your job. Who better to turn;

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The Hidden Wealth of Customers

services. But in this book, Customer Strategy Group CEO Bill Lee offers a compelling new vision for growth by maximizing your return on;

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Wisdom of the CEO

How Will Yahoo! Stay on Top in the Twenty-First Century? Sony? DuPont? Why Not Ask Their CEOs? Wisdom of the CEO introduces you to 29;

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Championship Selling

If the process of buying and selling makes the world go round, then why does it have such a lousy reputation? Customers are wary of those;

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Delivering Happiness

In his first book, Tony Hsieh - the hip, iconoclastic, and widely-admired CEO of Zappos, the online shoe retailer - - explains how he;

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Nanoelectronics

, CEO of Futurethink and author of Why Simple Wins This is a must read for anyone in a customer service-centric industry. Shane explains the;

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Secrets of Vito

National Wall Street Journal bestseller now in paperback!Secrets of VITO reveals how top-selling CEO's sell their prospects, customers;

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The Art of Leadership

culture. For a CEO it is important to position himself appropriately in the shareholder-customer-employee triangle.These are just some;

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Legendary Service

industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time;

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42 Rules for Growing Enterprise Revenue (2nd Edition)

style="display:inline;">Putting customer relevance into practice through your sales channelsLilia Shirman, CEO of a highly;

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