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ExperienceCentric Organization, The How to win through customer experience

Simon Clatworthy shows you how to transform your organization into one that aligns your customers' experiential journey with platforms;

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Remarkable Brand Experiences

How does a business differentiate itself through the customer experience and win exemplary levels of customer advocacy and love;

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Customer Experience For Dummies

loyalty in order to achieve success through multiple channels Explains how a fully-engaged customer can help you outperform the competition;

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Service Design For Business

customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge;

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B2B Customer Experience

strengths and weaknesses in an organization, and how to ensure that sales teams are engaged in the customer experience programme. Discussing some;

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The Customer of the Future

company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case;

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The Experience

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art;

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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies

and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior;

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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies

and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior;

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Customer Obsessed

through the lens of the cloud to bring you a cutting-edge handbook for customer experience. Cloud technology has been hailed as a game-changer;

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Customer-Centric Marketing

organization to win in the new marketplace As customers evolve, smart companies evolve with them, and, with a track record that speaks for itself;

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More Is More

through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every;

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Leading the Customer Experience

right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business;

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Leading the Customer Experience

right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business;

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Authentic Customer Centricity

This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business;

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Authentic Customer Centricity (Hc)

This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business;

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The Power of Customer Experience

Having a customer-centric business model has evolved from being a nice-to-have to a must-have for any organization. A focus on products and;

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The Power of Customer Experience

Having a customer-centric business model has evolved from being a nice-to-have to a must-have for any organization. A focus on products and;

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Market-Driven Management

transform an organization into a responsive, customer-oriented, and profitable enterprise. Topics include: matching technology to market opportunity;

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Winning with Customers

customers make more money today and in the future with you, combined with supporting plans and tools to align the entire organization for success, a;

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Why Customers Leave (and How to Win Them Back)

-off 'wow' moments." --Forbes Discover the 24 reasons people are leaving you for competitors and how to win them back.

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12 Steps to Success Through Service

Satisfying the customer is the most vital factor in business success and the main priority in any business must be to win and keep the;

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Creating Customer Loyalty: Build Lasting Loyalty Using Customer Experience Management

that will win loyal customers. Demonstrating how to focus solely on the things that enable and enhance success, this book shows how to make;

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Customer Experience Excellence

Discover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical;

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Customer Experience Excellence

Discover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical;

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X

giving new perspective and insights to help you win the hearts and minds of your customers. And the design of this book, along with what fills;

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Winning with Employees

This book talks about how to engage today's rarest resource: TALENT. It reveals the secrets for not only hiring and retaining top talent;

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Einde inhoud

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