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Keeping Customers

profitability through improved marketing and sales management. Keeping Customers outlines seven management principles that contribute to a loyal;

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Care & Keeping of Customers

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Service Excellence @ Novell

Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact;

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Relationship Marketing

The strategic emphasis in this book is as much on keeping customers as on getting them in the first place. The aim is to provide unique;

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Keeping Score

Keeping Score ensures that you look at the right metrics. The author contends that metrics must focus on the past, present, and future and;

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Customer Service in Business

The book Customer Service in Business: Keeping Your Customers Close and Loyal takes the readers through the significance of the customers;

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Taking Your Customer Care to the Next Level

business. Thats a big mistake! Nadji Tehrani and Steve Brubaker, both Customer Care experts, explore how to go the extra mile in keeping customers;

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How to Start a Home-Based Catering Business

attract first time customers, keeping prices profitable & competitive and easy-to-use worksheets.;

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Triple Customer Complaints

facing the real-world challenge of creating and keeping customers, it shows readers: 1) How to walk in the customers' shoes to identify which;

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Customer Rules

A former executive vice president at Walt Disney World outlines essential rules for winning and keeping customers while growing profits;

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Relationship Marketing

Advantage: winning and keeping customers' this new title provides readers with insights into marketing in the 21st century.;

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Going Self-Employed

; discounting; researching your market; targeting your customers; listening to your customers and keeping them happy; marketing and selling; promoting;

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SOCIAL MEDIA SECRETS FOR CAR SALES

media is a powerful tool for keeping in contact with others. In retail sales of products and services social media can be used as a platform for;

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We Are All Customers!

of workmanship and shape team member performance. Keeping customers depends on delivering service that promotes customer loyalty to ensure meeting your;

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Customer Experience For Dummies

Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your;

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The Innovator's Dilemma

companies now face the innovator's dilemma. Keeping close to customers is critical for current success. But long-term growth and profits depend upon;

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Keeping Score

In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider;

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Social Media Secrets For Sales

to be the ability to engage directly with our friends and family. Social media is a powerful tool for keeping in contact with others;

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B2B Marketing Confessions

learn how marketing affects every step of the customer lifecycle. From product design, to building awarness, selling, and keeping customers;

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Continuous Quality

capabilities, but about making-and keeping-promises to customers. To help you improve customer satisfaction and create positive brand experiences, this;

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The Transformation of Service Experience

in information technology and the internet. These IT resources can be used for marketing, account keeping and communication, among other activities. A;

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Managing Anger in the Workplace

management is essential. Relationships at work tend to be interdependent, competitive, hierarchical, overexposed, and compulsory. Keeping the;

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The Art of War for the Sales Warrior

of winning and keeping customers. This book also includes a free download of an audio book MP3.;

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Big Business Marketing For Small Business Budgets

physical needs, keeping them for life.;

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Employee Management and Customer Service in the Retail Industry

follows a retail manager's natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping;

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It's the Customer, Stupid!

business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more. This fun-to-read book;

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It Service Management For Dummies

business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept;

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