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From Products to Service and Experience

. This required a transformation with fundamental implications for the company's culture, structure, resources, capabilities and marketing;

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The Transformation of Service Experience

Many businesses have sought competitive advantage by making use of the electronic resources provided through rapid developments;

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Building a Lean Service Enterprise

tools, and the known-unknowns (insights that very few know but many in journey of Lean transformation need to know). Lean has the ability to;

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Transforming Field and Service Operations

, organisations have embarked on a wide range of transformation programmes that have sought to introduce automation through the use of workforce;

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IT as a Service (ITaaS) Framework, The

in-depth guide ensuring that your Services Transformation achieves the intended value outcomes of establishing IT as a trusted advisor to the;

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VeriSM - A Service Management Approach for the Digital Age

in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the;

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Customer Service

her world of service. You will surely bring transformation to your world after mastering the mysteries buried in this book. Its concepts are;

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The Welfare State Crisis and the Transformation of Social Service Work

Welfare State Crisis and the Transformation of Social Service Work explores how these larger forces have created significant changes for the line;

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The Welfare State Crisis and the Transformation of Social Service Work

Welfare State Crisis and the Transformation of Social Service Work explores how these larger forces have created significant changes for the line;

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Technological Progress and the Transformation of China s Economic Development Mo

This book explores how technological progress accelerates the transformation of economic development by adopting a fundamental logical;

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Technological Progress and the Transformation of China s Economic Development Mo

This book explores how technological progress accelerates the transformation of economic development by adopting a fundamental logical;

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New Service Development

The service paradigm is changing from the traditional concept of a service transaction to one of the service experience. Starbucks Coffee;

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Turning Troubles Into Problems

relationship between these worlds as it bears on the process of clientization-the transformation of people and troubles into clients and problems;

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Business Process Transformation

tangible and yield real results in terms of the top line and the bottom line. Process Transformation is like a tangram puzzle, which has multiple;

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Recovering from Psychosis

approach, examining how this is influencing the transformation of UK mental health services; Analyses the difficulties in organisational;

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Recovering from Psychosis

disadvantages of such an approach, examining how this is influencing the transformation of UK mental health services; Analyses the difficulties;

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Implementing Itsm: From Silos to Services

The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin;

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The Economic Transformation of the United States,1950-2000

This book provides a detailed analysis of U.S. economic transformation in the last 50 years, including the principal drivers for economic;

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Ignore Your Customers (and They'll Go Away)

perform effective and lasting customer service transformation within your company. A dive into one of the hottest topics in business today;

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The Regional Dimension of Transformation in Central Europe

Providing a new picture of the socio-economic map of central Europe after several years of transformation, and focusing in particular on;

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The Regional Dimension of Transformation in Central Europe

Providing a new picture of the socio-economic map of central Europe after several years of transformation, and focusing in particular on;

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Digital Transformation at Scale

was a new institution made responsible for the digital transformation of government, designing public services for the Internet era. It snipped;

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Praxeological Learning

in Teacher Education can provide a fresh look at educational transformation through the lens of service-learning in teacher preparation. As Butin;

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The Experience

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art;

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Lasting Transformation

LASTING Transformation takes you on a journey to experience the process of transformation, which can result in powerful, positive change;

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Lasting Transformation

LASTING Transformation takes you on a journey to experience the process of transformation, which can result in powerful, positive change;

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AWS Data Pipeline Developer Guide

AWS Data Pipeline is a web service that you can use to automate the movement and transformation of data.;

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Einde inhoud

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