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IT as a Service (ITaaS) Framework, The

efficiently than ever before, while simultaneously supporting rapid innovation of transformative capabilities. The IT as a Service (ITaaS) Framework;

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Data Infrastructure Management

Service (IaaS), IT as a Service (ITaaS) along with related technology, trends, tools, techniques and strategies. Filled with example scenarios;

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Service Oriented Information Integration

in order to deliver information on demand. The framework is projected towards business agility and to provide flexibility as the crux of it. To;

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A SERVICE-ORIENTED ARCHITECTURE-BASED FRAMEWORK FOR E-PROCUREMENT

implemented the service module using XML Web service and SOAP as communication protocol. .Net framework was chosen as the implementation platform;

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Public Service Logic

presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature;

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ITIL Service Strategy 2011

ITIL Service Strategy lies at the heart of the ITIL v3 framework, a part of the Global Best Practice suite. IT executives, business leaders;

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Achieving Service-Oriented Architecture

just to IT developers but to the entire corporation as it relates to business applications. * Why a new architectural approach is necessary for;

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Implementing Metrics for IT Service Management

A companion volume to "Metrics for IT Service Management," this book provides a measurement framework that is based on a continuous;

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The 4 Dimensions of Total Customer Service

implementation and benchmarking framework. It takes Customer Service beyond Have a Nice Day and the obvious Surface approaches to Customer Service. It;

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The 4 Dimensions of Total Customer Service

implementation and benchmarking framework. It takes Customer Service beyond Have a Nice Day and the obvious Surface approaches to Customer Service. It;

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The Manager's Bridge Certificate In It Service Management

bridge the gap between their existing qualification and ITIL(R) Expert in IT Service Management. This book can be used as a learning aid for self;

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Mastering Service Mesh Architecture

running on a microservices framework By the end of the book, you will be able to master service mesh and use it to make your microservices-based;

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Making IT Lean

Management, with reference to the IT Infrastructure Library (ITIL) as a framework for best practices explaining how to use it to accommodate Lean;

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Service-Learning and Social Justice

theoretical framework so readers can deftly move beyond the book to a meaningful program for their schools. Writing in a conversational style, the;

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Service-Learning and Social Justice

theoretical framework so readers can deftly move beyond the book to a meaningful program for their schools. Writing in a conversational style, the;

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On Great Service

a handful of companies have managed to determine exactly what to improve and how to improve it. For the past two years, Berry studied dozens;

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Strange Gravity: Toward a Unified Theory of Joint Warfighting

adopt the modified center of gravity framework as an element of operational design. It is the nucleus of a unified theory of joint warfighting;

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Data as a Service

architecture framework * Roadmap to introduce big data as a service for potential clients * Presents a thorough description of each component in the;

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Rebuilding the Fire and Rescue Services

examines the new National Framework and the new external Inspectorate that were created as a result. Rebuilding the Fire and Rescue Services will;

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Compentences of IT Architects

Architecture Framework (TOGAF), as well as a number of Dutch IT service providers in a comprehensive framework. Using this framework, the book shows;

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Service Charges

Service Charges: Law and Practice is a best-selling guide to the legal framework in which service charges operate. It is designed to be;

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Competitive Strategies for Service Organisations

service industry environment in the light of a new global context. It expounds the central role of the service industries and redefines them;

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E-Service

technology. This book provides a collection of different perspectives on e-Service and a unified framework to understand it, even as the business;

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E-Service: New Directions in Theory and Practice

technology. This book provides a collection of different perspectives on e-Service and a unified framework to understand it, even as the business;

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Making It Lean

Service Management, with reference to the IT Infrastructure Library (ITIL (R)) as a framework for best practices-explaining how to use it to;

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Service Design Capabilities

designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer;

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Service Design Capabilities

designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer;

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