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On Great Service

; and (3) create a comprehensive service strategy based on the four principles of great service: reliability, surprise, recovery, and fairness;

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The Absolutely Unbreakable Rules of Service Delivery

How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to;

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Humanoid Service Robots

Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a;

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Best Practices in Customer Service

Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other;

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Up! Your Service Great Ideas

the secrets.) Build your service culture! Attract great customers”and staff. (Study Chapter 6 to keep them.) Solve the crossword puzzles! Find;

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Delivering Legendary Customer Service

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great;

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Beyond Good, Beyond Great, To Legendary Customer Service

A customer service fanatic reveals what his successful battle with cancer taught him about YOUR cust;...

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The Northern Lights

of the United States Lighthouse Service and its descendants, and how these organisations functioned on the Great Lakes.;

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The Key to Great Leadership

Inspirational and compelling bite-size quotes illustrated by motivational stories on two key competitive advantages of the future--service;

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The Key to Great Leadership

Inspirational and compelling bite-size quotes illustrated by motivational stories on two key competitive advantages of the future--service;

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Breakthrough Customer Service

major changes necessary to achieve real breakthrough customer service. A must-read for those determined to make great customer service a;

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Living Service

; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyota's lean production did for;

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Literature in the Public Service

of literature and bureaucracy dismisses Weber's 'neurocrat'. Milton, Trollope and Hare are case studies on implementing the 'what if' visions literature;

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Literature in the Public Service

of literature and bureaucracy dismisses Weber's 'neurocrat'. Milton, Trollope and Hare are case studies on implementing the 'what if' visions literature;

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At Your Service

all time low, and that the few companies who are choosing to focus on their customers are experiencing a great competitive advantage. At Your;

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Service Delivery

This publication is the second element in the new ITIL Infrastructure Library, it covers aspects tha;...

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The Company of adventurers; a narrative of seven years in the service of the Hudson's Bay company during 1867-1874, on the great buffalo plains, with historical and biographical notes and comments

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Civil Service in Great Britain

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What to Say to a Porcupine

all part of one of the most engaging books on customer service in existence. In this book, you'll explore how: great service is all about;

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Great Black War Fighters

that appeared on the back cover of the first edition of the book. Great Black War Fighters: Profiles in Service sets a precedent. No other book;

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Great Customer Service for Your Small Business

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The Big Book of Customer Service Training Games

Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer;

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Branding Technical Services - A Case Study on Sweco's Brand

The economical structure has faced a great change during the last decades; the service industry has grown into a dominant force in the;

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Oracle Service Bus 11g Development Cookbook

This cookbook is full of immediately useable recipes showing you how to develop service and message-oriented (integration) applications on;

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Service Management

in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the;

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Services Management

economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book;

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Royal Berkshire Regiment 1914-1918

history of the whole war. The Berkshires serve in almost all the great battles on the western front, including the Ypres salient; the Somme; Arras;

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