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Competitive Strategies for Service Organisations

This text pulls together the various analytical concepts, models and techniques of traditional corpo;...

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Business Information Technology Management

political infrastructures. This book characterises the critical nature of these environments through strategies for business information technology;

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Business Information Technology Management

political infrastructures. This book characterises the critical nature of these environments through strategies for business information technology;

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Services Marketing

to implement service strategies for competitive advantage across industries. Hence, frameworks for customer-focused management, and;

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Service Marketing Strategies for Small and Medium Enterprises

of consumer engagement and strategies. Service Marketing Strategies for Small and Medium Enterprises: Emerging Research and Opportunities is an;

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Synchroservice!

manufacturing strategies for the service industry, giving readers everything needed to design and execute a synchronized service strategy.;

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Creating World Class Suppliers Unlocking Mutual Competitive Advantage

This text examines the competitive advantage for manufacturing and service companies achieveable through forging innovative relationships;

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Amazement Revolution

Customer , Shep Hyken shares seven powerful strategies that any organisation can implement to create greater customer and employee loyalty. In a;

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Digital Service Delivery in Africa

competitive advantage. This presents huge economic opportunities for Africa. This book responds to the need for African enterprises and organisations;

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Empowerment: HR Strategies for Service Excellence

'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource;

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Competitive Strategies for Service Organizations

service economy. Competitive Strategies for Service Organizations fills that gap, providing an understanding of the major changes that will affect;

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Strategic Service Management

of this approach: creating competitive strategies for a service oriented business; and the process of successful and accelerated strategy;

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Uncommon Sense Common Nonsense

This is a book for managers who know that their organisations are stuck in a mindset that thrives on fashionable business theories that are;

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Successful Training Strategies

A publication of Work in America Institute Detailed case studies of leading companies such as Xerox,;...

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Managing to Survive: Managerial Practice in Not-For-Profit Organisations

Most small not-for-profit organisations are under-resourced and under-skilled. Many are barely keeping their heads above water now the;

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Six Sigma for It Management

Provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. This book particularly;

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Sustainable Strategic Management

Sustainable strategic management (SSM) involves analysing, formulating, and implementing business strategies that are economically;

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Sustainable Strategic Management

Sustainable strategic management (SSM) involves analysing, formulating, and implementing business strategies that are economically;

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Information, Organization And Management

. This strengthening of the buyera s position has turned customer service into an important decisive factor for a corporationa s market success;

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Customer Service Delivery

by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service;

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Business Strategies

address a conceptual framework for analysing the relationship between companies and stakeholder groups with regard to implementing proactive;

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Empowerment

'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource;

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Trusted

essential than ever for businesses to connect with their customers and staff on a human level. Trusted gives clear strategies to build and;

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Construction Digitalisation

maturity model that will enable construction organisations to self-assess and benchmark their digital capabilities in their quest for digital;

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Technological Entrepreneurship

that a commitment to entrepreneurship remains the most effective strategy for sustaining wealth generation for both organisations and entire;

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Learning And Performance Matter

scholars offering practical approaches, fresh insights and strategies to proposed solutions for sustained organisational growth and competitive;

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Managing High-Tech Services Using a Crm Strategy

As high-tech service industries grow more competitive, the need to develop customer focused business strategies becomes imperative;

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