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Customer Service Management in Africa

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;

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Strategic Management of Professional Service Firms: Theory and Practice

management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality;

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Strategic Management of Professional Service Firms: Theory and Practice

management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality;

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Service Operations Management

performance management in service operations, strategic changes and its management, innovations and their relationship with the service development;

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ITIL service strategy

strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with;

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The Strategic Management of Health Care Organizations

A comprehensive guide to effective strategic management of health care organizations. Strategic Management of Health Care Organizations;

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Future Service Management

economy. The study delivers focused analyses for shaping the strategic agenda of service executives. The future service management panel is a;

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Service Management

organization such as marketing, strategic issues, operations and human behavior impact effective service management.;

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Service Management

in quality and productivity in the service industry. It shows how crucial functional areas of an organization such as marketing, strategic issues;

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Service Strategy

principles of service management that shape decisions, policies, and processes across the ITIL Service Lifecycle. Service Strategy defines the;

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Strategic Management in Public Organizations

Strategic Management in Public Organizations: European Practices and Perspectives offers the first wide-ranging survey and assessment;

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Strategic Management in Public Organizations

Strategic Management in Public Organizations: European Practices and Perspectives offers the first wide-ranging survey and assessment;

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Strategic Management And Public Service Performance

Strategic management makes a difference to the performance of public organizations. This book demonstrates that the most appropriate;

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Strategic Service Management

Strategic Service Management is a new approach for competitive success which embraces the major developments in service management thinking;

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Service Systems Management and Engineering

Awarded the 2011 Best Book Award by the International Association for Management of Technology (IAMOT) this textbook is devised to help;

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Management Control Systems For Strategic Changes

book, which enables readers to understand how to implement management control systems for strategic changes in their organizations. The unique;

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Best practice - Implementing effective IT Governance and IT Management

strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance;

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The Children's Hour

Part of a series, published in association with the Civil Service College, this book introduces the essentials of strategic management and;

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Services Operations Management

of service management: strategy, design and delivery. It explains the strategic importance of services, as well as their relationship to other;

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Strategic Management

Contemporary research in strategic management, with an emphasis on conceptual tools and skills created by scholars and practitioners in the;

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Service Breakthroughs

. With detailed case studies of Nordstrom, American Airlines, McDonald's and dozens of other companies, service management experts Heskett;

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Strategic Service Management

practitioners as well as students who aim to move into those areas. The book outlines the fundamental issues of service and service management;

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Strategic Recreation Management

Strategic Recreation Management is a comprehensive and up-to-date introduction to the fundamental principles, managerial techniques and;

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Strategic Recreation Management

Strategic Recreation Management is a comprehensive and up-to-date introduction to the fundamental principles, managerial techniques and;

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Strategic Positioning in the Consulting Industry

applies strategic group theory to the German management consulting industry, and provides an empirical test of the performance effects;

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Services Marketing

in detail and the book's strategic focus extends also to marketing research, marketing planning and marketing management.;

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Managerial Accounting

emphasis on strategic management issues - this edition focuses on strategic issues in cost management, quality, and time. It features increased;

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