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Implementing Metrics for IT Service Management

A companion volume to "Metrics for IT Service Management," this book provides a measurement framework that is based on a continuous;

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Measuring Itil

Working with ITIL? Building an IT Service Management program? Learn how to define and build an IT Service Management Metrics Program with;

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Measuring ITSM

free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key;

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Value Creation

manufacturers and service providers, the book offers a thorough guide for implementing a successful metrics-based brand management program.;

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Implementing the Project Management Balanced Scorecard

management, continuous process improvement, benchmarking, metrics selection, and people management. It also explains how to integrate these issues;

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Implementing The Project Management Balanced Scorecard

management, continuous process improvement, benchmarking, metrics selection, and people management. It also explains how to integrate these issues;

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Implementing Service and Support Management Processes

This title contains proven and practical implementation, maintenance, and optimization advice for processes key to the IT service and;

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Information Security Management Metrics

ways to develop effective strategic and management metrics for information security governance, risk management, program implementation and;

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Best practice - Implementing effective IT Governance and IT Management

management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach for IT/Business Alignment;

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Managing IT Performance to Create Business Value

selection, and people management. It gives IT executives strategies for improving IT performance and delivering value, plus it guides them;

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Marketing Value Metrics

process as well as the procedures for applying it in practice. Updated throughout, this new edition includes the latest digital and social;

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Security Metrics Management

management is the managing of an assets protection program and related security functions through the use of metrics. It can be used where managerial;

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Best practice - IT Service Management: ISO/IEC 20000:2018 - Introduction and Implementation Guide

management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service;

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Implementing the It Balanced Scorecard

: Aligning IT with Corporate Strategy lays the groundwork for implementing the scorecard approach, and successfully integrating it with corporate;

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Thinking Strategically

observations for nearly 15 years, yet the overall progress of the program has not been measured systematically. Metrics?a system of measurement that;

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Planning and Designing Effective Metrics

Metrics are a hot topic. Executive leadership, boards of directors, management, and customers are all asking for data-based decisions. As a;

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Software Technologies

submissions. The topics covered in the papers include: business process modelling, IT service management, interoperability and service-oriented;

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Software Technologies

submissions. The topics covered in the papers include: business process modelling, IT service management, interoperability and service-oriented;

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Metrics For Project Management

Metrics for Project Management: A Formalized Approach describes a comprehensive set of project management metrics in an easy-to-read format;

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Insurance Technology Handbook

This desk reference for IT professionals in the insurance industry provides information about the latest technologies to improve efficiency;

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Total Project Control: A Practitioner's Guide to Managing Projects as Investments, Second Edition

the traditional project management approach, introducing new metrics and techniques for assessing the performance and profitability;

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Total Project Control

the traditional project management approach, introducing new metrics and techniques for assessing the performance and profitability;

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ITIL For Dummies

ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down;

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Managing to Improve Public Services

theoretical lenses (e.g. governance, innovation and change, performance metrics and management). It advances both theory and practice, beyond;

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Service Systems Engineering and Management

comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation;

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Service Systems Engineering and Management

comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation;

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Managing Mobile Services

New, attractive services for communications systems are versatile and promise to make the next generation of communications a success. Yet;

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