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Service Design Capabilities

This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students;

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Service Design Capabilities

This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students;

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Designing Service Processes to Unlock Value

The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are;

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Exploring Service Science

is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and;

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Cloud-Based Design & Manufacturing (CBDM

resources as well as intelligent search capabilities for design and manufacturing solutions. Practicing engineers and decision makers will learn how;

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ITIL service strategy

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a;

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Sustainable Product-Service Systems

, introduce and diffuse these concepts. The book also outlines the new design approach and capabilities needed by strategic designers, project;

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Capabilities for Data Driven Service Innovation

Martin Schymanietz explores dynamic capabilities that help organizations to cope with the challenges and chances of the utilization of data;

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Designing Service Processes to Unlock Value

The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are;

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Configuring Internal Controls for Software as a Service

thus pragmatic means to mitigate key risks whilst leveraging built-in cloud capabilities and overarching principles of effective system design.;

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Configuring Internal Controls for Software as a Service

thus pragmatic means to mitigate key risks whilst leveraging built-in cloud capabilities and overarching principles of effective system design.;

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Managing Industrial Services

building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique;

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Continuous Quality

. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing;

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Collaborative Dynamic Capabilities for Service Innovation

Exploring the theoretical concept of collaborative dynamic capabilities, this book illustrates how service innovation can be achieved in an;

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Itil Intermediate Service Design Coursew

ITIL Intermediate Service Design 3 daysThis course leads to the ITIL Certificate Service Design. This is a free-standing qualification, but;

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Mobile Evolution

. Mobile Evolution: Insights on Connectivity and Service explores the forward-looking and enabling capabilities of mobile connectivity and service;

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Mobile Evolution

. Mobile Evolution: Insights on Connectivity and Service explores the forward-looking and enabling capabilities of mobile connectivity and service;

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Designing Better Services: A Strategic Approach from Design to Evaluation

This book provides accessible, comprehensive guidance on service design and enables practitioners approaching the discipline for the first;

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Key element guide ITIL service design

The Service Design Key Element Guide provides a handy reference to the content contained within the core ITIL Service Design guidance and;

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Service Design and Service Thinking in Healthcare and Hospital Management

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service;

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ITIL service design

The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This;

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Service Strategy

outcomes for customers at the centre of all dialogue in service management. Services are viewed as means for engaging the capabilities and;

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eSourcing Capability Model for Service Providers (english version)

efforts to successfully manage and reduce risks and improve capabilities across the entire sourcing life-cycle.;

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User Interface Design

definitions, a section on prerequisite knowledge areas discusses user capabilities, computer applications and capabilities, interaction;

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Customization-Oriented Design of Product-Service System

This book is devoted to the customization design of product/service system (PSS), making use of a systematic design process and a number;

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New Trends in Medical and Service Robots

design and implementation. In particular, the work looks at advances in design, development and implementation of contemporary surgical;

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ITIL Service Design 2011

business requirements, ITIL Service Design provides guidance on the production and maintenance of IT policies, architectures and documents for the;

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