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Care & Keeping of Customers

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Taking Your Customer Care to the Next Level

business. Thats a big mistake! Nadji Tehrani and Steve Brubaker, both Customer Care experts, explore how to go the extra mile in keeping customers;

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Keeping Customers

profitability through improved marketing and sales management. Keeping Customers outlines seven management principles that contribute to a loyal;

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Service Excellence @ Novell

Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact;

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Keeping Score

Keeping Score ensures that you look at the right metrics. The author contends that metrics must focus on the past, present, and future and;

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Strategic Customer Care

How to successfully apply the principles of customer care in any company Most organizations today re;...

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The Care and Keeping of You

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Relationship Marketing

The strategic emphasis in this book is as much on keeping customers as on getting them in the first place. The aim is to provide unique;

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Customer Service in Business

The book Customer Service in Business: Keeping Your Customers Close and Loyal takes the readers through the significance of the customers;

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Consumer Satisfaction in Medical Practice

Consumer Satisfaction in Medical Practice will equip physicians and other decision makers in health ;...

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Consumer Satisfaction in Medical Practice

Consumer Satisfaction in Medical Practice will equip physicians and other decision makers in health ;...

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Simple

, health care, and education.. How well will your firm execute its strategy? What barriers exist that inhibit your execution? Are you keeping;

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How to Start a Home-Based Catering Business

attract first time customers, keeping prices profitable & competitive and easy-to-use worksheets.;

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Customer Care Excellence

Customer loyalty is essential to the long term financial success of your business, but with more cho;...

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Triple Customer Complaints

facing the real-world challenge of creating and keeping customers, it shows readers: 1) How to walk in the customers' shoes to identify which;

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The Care & Keeping of You Journal 1 for Younger Girls

This companion to our bestselling book, The Care & Keeping of You, received its own all-new makeover! This updated interactive journal;

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Customer Rules

A former executive vice president at Walt Disney World outlines essential rules for winning and keeping customers while growing profits;

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Delighting Your Customers

It takes ten times as much investment to obtain business from a new customer as it does to generate ;...

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Making Customers Count

Making Customers Count started as a collection of case studies of companies which had introduced pro;...

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Keeping Your Child Healthy with Chinese Medicine

A parent's guide to the care and prevention of common childhood diseases.;...

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Relationship Marketing

Advantage: winning and keeping customers' this new title provides readers with insights into marketing in the 21st century.;

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Simply Better

Most executives believe that winning and keeping customers requires offering something unique. But as physical products are seen as;

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The Care and Keeping of You : The Body Book for Younger Girls

An updated edition of a best-selling reference for younger adolescents shares practical, expert advi;...

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The Offer You Can't Refuse: What If Customers Want More Than Excellent Service?

How can you stay relevant for your customers? The answer is a combination of the following three f;...

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The Psychology of Customer Care

This book breaks new ground on customer care. Drawing on the author's international experience and r;...

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The Psychology of Customer Care

This book breaks new ground on customer care. Drawing on the author's international experience and r;...

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The Care and Keeping of You 2

A compassionate and practical reference for older adolescent girls shares advice for managing physic;...

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