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The Little Customer Service Book

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The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service

Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50;

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Customer Service Management in Africa

is Changing! The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear;

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Customer Service Activity Book 50 Activities for Inspiring Exceptional Service

find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program;

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Better Customer Service

experience provides a foundation that will help improve customer service no matter the type of organization or situation, allowing customization;

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Better Customer Service

experience provides a foundation that will help improve customer service no matter the type of organization or situation, allowing customization;

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The 4 Dimensions of Total Customer Service

This book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the;

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The 4 Dimensions of Total Customer Service

This book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the;

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Incredible Customer Service

key tests of incredible customer service are identified. The critical aspect of developing an effective approach to managing for customer;

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Managing Customer Service

Excellent customer service is now considered an indispensable part of any successful company, yet what this means for the customer service;

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Customer Service Essentials

beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and;

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Customer Service Essentials

beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and;

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Customer Service Delivery

customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book;

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Maximizing Customer Loyalty

From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization;

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Quality Customer Service Rekindling the Art of Service to Customers

Quality Customer Service Rekindling the Art of Service provides reflective and easy to read narratives about customer service, via the lens;

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Customer Service: Pearson New International Edition

of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental;

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Customer Service

Customer Service: The Kingpin of Business Success in Africa is a must read as it communicates how the power of customer service can;

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Customer Service for Home Builders

created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by;

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Successful Customer Service

your existing customers to spend more. This book takes you step-by-step the key elements of excellent customer service, and show you how your;

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Customer Service in Business

The book Customer Service in Business: Keeping Your Customers Close and Loyal takes the readers through the significance of the customers;

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NVQ Level 2 Certificate Customer Service (QCF)

optional units of the Level 2 in Customer Service. Written by an experienced senior verifier and edited by the Chief Verifier, the book maximises;

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Designing and Delivering Superior Customer Value

First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and;

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Designing and Delivering Superior Customer Value

First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and;

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Best Practices in Customer Service

companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on;

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The Service Providers

The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer;

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The World of Customer Service

Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical;

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Managing Customer Service Pocketbook

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;

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