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. With 35 chapters written by customer service experts, it illustrates best practices in customer service and provides the tools readers need to;
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customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book;
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The best support for the new NVQ/SVQ Customer Service standards;
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Drawing on their own hard-won experience and modeling the best customer service principles today, Hazeldine and Norton strip customer;
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The third publication in MSP University s best-selling Managed Services Series, The Best I.T. Service Delivery BOOK EVER covers all;
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terrible customer service representatives without going postal so can everyone else. As I said before control your own life. When the guy at the;
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there was only some way to fix it? Well, there is and "The Ten Commandments of Customer Service" is the solution Written by Richard Corrente;
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throughout history shows off the best of the best. For the first time, the three popular volumes of The 637 Best Things Anybody Ever Saidall 1,911;
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organisations that provide the best customer service and from this research she has created a system which, if followed, will increase loyalty to your;
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Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor;
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how to use these to our best advantage to improve on customer service and the ultimate goal of achieving customer service excellence.Social;
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What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies;
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has allowed customers to be far more open and instant about the encounter - not to mention quick with their word choices. With that said, the;
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, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always;
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all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology;
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, stronger supplier relations, and an undeniable competitive edge. Schonberger, teaming up with Knod, adapts the best of his world-class;
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Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess;
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In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range;
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This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that;
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Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as;
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A new compendium of humorous quotes from dozens of celebrities and prominent people on a wide range of topics includes the pithy sayings;
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; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide;
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inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought;
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is a collection of some of the best quotes from sports stars, commentators and those who love sports. Only he who can see the invisible can do;
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