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Best Practice Guide for Customer Service Managers

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Customer Service Management Training 101

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service;

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Monitoring, Measuring And Managing Customer Service

identifies the core behaviors that make up excellent customer serviceas defined by the customerand provides managers with a set of proven tools for;

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The Big Book of Customer Service Training Games

; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide;

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Customer Relationship Management

publish a single view of customers. How does it work? What is the best CRM strategy? Which companies have successfully implemented CRM in their;

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Competing in a Service Economy

. Written by the authors of the best-selling book Improving Customer Satisfaction, Loyalty, and Profit , this important new book will help business;

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Superior Customer Value

, technology and information-based organizations. A customer-centric culture provides focus and direction for an organization, driving and enhancing;

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Superior Customer Value

, technology and information-based organizations. A customer-centric culture provides focus and direction for an organization, driving and enhancing;

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Customer Service Over the Phone

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor;

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Leading the Customer Experience

. How leaders behave has a direct impact on their team member's motivation to go the extra mile to deliver excellent service for the customer;

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At Your Service

At Your Service...Five-Star Customer Care for A Successful Dental Practice shares tips, strategies, and solutions for building a practice;

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Unleashing Excellence

learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an;

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Delivering Legendary Customer Service

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great;

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Maximizing Customer Loyalty

, this time tailored specifically for frontline personnel. Maximizing Customer Loyalty combines 25 years of expert-led training in the fields;

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54 Golden Nuggets: The Best of the Telephone Doctor

The Telephone Doctor, Nancy Friedman, has been writing about effective customer service for years and has been read by tens of thousands;

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NVQ/SVQ Level 2 Customer Service Candidate Handbook

The best support for the new NVQ/SVQ Customer Service standards;

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Delivering Knock Your Socks Off Service

What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for;

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Customer Service Delivery

customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book;

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Customer Service Essentials

challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this;

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Customer Service Essentials

challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this;

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ITIL Continual Service Improvement 2011

ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management;

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Crowning the Customer

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by;

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Product Manager'S Fieldguide

outstanding product manager from the average and provides you with a detailed action plan for becoming a product manager capable of creating;

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Best Practices in Customer Service

... Best Practices in Customer Service is a one-stop resource designed to help anyone involved in customer service answer these questions and more;

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Customer Service Training 101

in Customer Service Training 101 . This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their;

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Health Care Manager'S Guide To Continuous Quality Improvemen

Designed for department directors, physician chiefs, product and service line managers, improvement team leaders and facilitators;

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Service Management in Computing and Telecommunications

customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and;

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