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The Customer-Driven Company

the Bible of customer service.;

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A Practical Guide to CRM

In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business;

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A Practical Guide To Crm

In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business;

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Customer Advisory Boards

comes a book to give your company the winning edge. Customer Advisory Boards: A Strategic Tool for Customer Relationship Building examines the;

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Crowning the Customer

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by;

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Chief Customer Officer 2.0

launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your;

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Customer Centric Business Models, two steps beyond Customer Relation Management

unprofitable business and in the worst case to the elimination of a company. Customer oriented strategy is about building processes that are able to;

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Profit-Driven Customer Service

Customer service is not only an important function for every company, it can be a powerful tool to drive cash-flow, profits and growth.And;

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Data Driven Marketing For Dummies

customer segments more efficiently. * Identifying the common characteristics of customers who buy the same products from your company (or who;

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Crafting Customer Value

. The book provides a comprehensive account of what a company must do, and how to go about doing it in each critical area. Crafting Customer;

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Customer-Driven Transformation

Service design is the activity of utilizing resources and people to build and sustain services that not only meet customers' needs, but;

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Customer with a Capital C

, Mike Faith, into a practical skill set. Mike's vision has always been to create a company where the customer comes first, second, and always-a;

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Customer with a Capital C

, Mike Faith, into a practical skill set. Mike's vision has always been to create a company where the customer comes first, second, and always-a;

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The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value

2019 AXIOM BUSINESS BOOK AWARD WINNER Featured in Forbes, NPR's Marketplace, and a Google Talk, The Customer Centricity Playbook offers;

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Building the Brand-Driven Business

"Every time an employee gets to touch a customer or a customer gets to touch the brand, that company gets the opportunity to either;

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Data Driven: Harnessing Data and AI to Reinvent Customer Engagement

customer relationship management (CRM) company in the world A tectonic shift in the practice of marketing is underway. Digital technology, social;

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Ignore Your Customers (and They'll Go Away)

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the;

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Improve Customer Satisfaction in a Structural Way

profitably. Customer service intelligence is supporting this business to transform the company into more efficient and effective regarding all areas;

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Converting Customer Value

study undertaken by the Customer Management Leadership Group, John Murphy's new book links customer management directly to company profitability;

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The Customer-Driven Organization

front. Exploring the Kano Model, The Customer-Driven Organization: Employing the Kano Model explains why just meeting customer needs is no;

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The Customer-Driven Organization

front.Exploring the Kano Model, The Customer-Driven Organization: Employing the Kano Model explains why just meeting customer needs is no longer enough;

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The Outside-In Corporation

at the center Business strategies and company-wide initiatives must be based on customer needs, even when little hard customer information;

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Market Driven Organization

For forty years managers have been exhorted to ''stay close to the customer and ahead of the competition.'' And with good reason Research;

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Customer-Driven Disruption

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Customer Centricity

successfully executed a pivot that puts the company in a customer-centric mindset, an approach that Wharton professor Peter Fader describes in Customer;

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The Company That Breathes

satisfaction: Every working place has its customer. The title The Company that Breathes stands for a new general strategy of Volkswagen AG. The company;

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Customer-Driven Process Improvement

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