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The Customer-Driven Organization

front. Exploring the Kano Model, The Customer-Driven Organization: Employing the Kano Model explains why just meeting customer needs is no;

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The Customer-Driven Organization

front.Exploring the Kano Model, The Customer-Driven Organization: Employing the Kano Model explains why just meeting customer needs is no longer enough;

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Cult Of Service Excellence

more and more customer driven. A customer-driven organization maintains a base of loyal customers by recognizing that customer service and;

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Brand Driven

every level within the organization. These leaders shape how organizations work and define the customers' experience. This book offers a fresh;

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Synchroservice!

Synchro service--an organization-wide commitment to seamless, consistent, customer-driven service--can lead to higher customer loyalty;

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ExperienceCentric Organization, The How to win through customer experience

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a;

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Building the Brand-Driven Business

"Every time an employee gets to touch a customer or a customer gets to touch the brand, that company gets the opportunity to either;

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Capabilities for Data Driven Service Innovation

Martin Schymanietz explores dynamic capabilities that help organizations to cope with the challenges and chances of the utilization of data;

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Debates in Marketing Orientation

customer needs? What are the deepest roots of issues for organizations that aim to remain or become customer-oriented? Some of the interesting;

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Market Driven Organization

superior customer value, Day presents for the first time a battle tested hame work for creating the market-driven organization.

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Market-Driven Management

transform an organization into a responsive, customer-oriented, and profitable enterprise. Topics include: matching technology to market opportunity;

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Customer-Driven Culture Microsoft Story

If you're striving to make products and services that your customers will love, then you'll need a customer-driven organization. As;

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Managing Customer Value

How do you take an individual who has never done business with your organization and gradually transform them into the best possible;

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Designing the CustomerCentric Organization

century, they must have the ability to do business based on what the customer wants. Designing the Customer Centric Organization;

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Building a Successful Selling Organization

. Written specifically for the chief sales officer and the leadership of the entire customer-facing organization, this book documents tested best;

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The Curated Experience

instead to anticipate their next need. The stakes for customer facing organizations are getting higher and higher. Fortunately, there are more;

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The Customer-Driven Company

the Bible of customer service.;

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A Practical Guide to CRM

In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business;

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A Practical Guide To Crm

In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business;

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Delighting Customers

the challenge of meeting the current requirements - and anticipating the future needs - of customers at the international, national and local;

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The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value

offer a 360-degree analysis of all the elements that support customer centricity within an organization. In this book, you will learn how to;

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Customer-Driven Disruption

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Customer-Driven Process Improvement

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Customer Centricity

metrics, product development, customer relationship management and organization to make sure you focus directly on the needs of your most valuable;

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Scenarios in Marketing

scenarios into the wider marketing toolkit, you can make your organization more customer-driven and consider a wider range of possibilities than;

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Predictive Marketing

book focuses on action, helping you understand and actually begin using this revolutionary approach to the customer experience. Predictive;

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Designing and Delivering Superior Customer Value

First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and;

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