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Define and Deliver Exceptional Customer Service
treating customers should be the same. It should be exceptional. ;
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Leading the Customer Experience
Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation's;
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Best Practices in Customer Service
Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other;
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Customer Service Over the Phone
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor;
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NVQ Level 2 Certificate Customer Service (QCF)
language - Follow the rules to deliver customer service - Give customers a positive impression of yourself and your organisation - Deliver reliable;
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Exceptional Service, Exceptional Profit
What if you could protect your business against competitive inroads, once and for all? Customer service;
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Customer Service Activity Book 50 Activities for Inspiring Exceptional Service
or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging;
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Once a Customer, Always a Customer
This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that;
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Services Marketing
competitive advantages. This text focuses on customer expectations in order to help companies develop and deliver a service that the customer will;
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Services Marketing
competitive advantages. This text focuses on customer expectations in order to help companies develop and deliver a service that the customer will;
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The World of Customer Service
Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical;
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Exceeding Customer Expectations
Provides a practical and workable method for instituting long-term exceptional customer care. The book provides a definition of what;
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Raving Fans! (The One Minute Manager)
- in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and;
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Design and Management of Service Processes
truly exceptional. Companies can create and maintain a competitive advantage and can keep loyal customers returning for life by consistently;
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Maximizing Customer Loyalty
, National Customer Service Association President and CEO C. William Crutcher delivers another comprehensive guide to exceptional customer service;
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Delivering Knock Your Socks Off Service
What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for;
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We Are All Customers!
. Every customer deserves to receive exceptional treatment from people who understand how to ensure customer satisfaction and promote loyalty;
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Where is My Ketchup
people service at some level, we are ourselves customers in our daily lives of various products and services and need to know what are the best;
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The Customer Revolution in Healthcare
by disruptive, bottom-up, and customer-centric competitors who will deliver kinder, smarter, and cheaper care-to all.;
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Whats the Secret?
. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a;
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Customer Service Training
behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Training authority Kimberly Devlin;
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Celebrity Service
Discover the gap in your service you never knew existed. You think you deliver great service, but then a celebrity walked in...and;
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Taking Your Customer Care to the Next Level
deliver on their promises; devote more resources to keeping current customers happy. develop incentives, policies, and training to encourage staff;
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Monitoring, Measuring And Managing Customer Service
service, time and time again, providing we have fully defined what it is, and we have trained our people to deliver it. In this book Goodman;
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Customer Service
all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology;
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Love Thy Customer
is delivering exceptional service to build a loyal and ever-widening customer base, Brinkman & Kirschner's Love Thy Customer will be welcomed by;
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