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Creating a Customer-centric relationship is much like dating, uncovering levels of trust and satisfaction. Over the past few decades, James;
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In Arjun Sen's most recent book, Customer Karma, ''Why stop at a one-night stand when you can have a lifetime relationship with your;
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Successful sales trainer Richard van Kray shows how to create a meaningful relationship with your customer, while remaining true to;
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Who's stealing your customers? Why is it happening? How can you stop it? These are the toughest questions facing virtually every enterprise;
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Your customers are your future. Smartphones, social media and the internet have given customers access to more;
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Differentiate your business by sharpening your Customer Focus or risk giving your competitors a competitive advantage.The-best-of-the-best;
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they need in the vitally important area of customer service. If their interactions with you and your employees were the only things your;
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The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the;
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Are you interested in improving your customer service, especially the skills of frontline representatives? Are you interested in improving;
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(one for each week of the year), this book accompanies you on your journey to increased customer centricity. Its unique approach enables you to;
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(one for each week of the year), this book accompanies you on your journey to increased customer centricity. Its unique approach enables you to;
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your existing customers to spend more. This book takes you step-by-step the key elements of excellent customer service, and show you how your;
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*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* Are you a Customer Success Executive or making your way up the Customer Success;
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Haters: How to Embrace Complaints and Keep Your CustomersSocial media has changed customer service forever. It has shifted power from;
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putting the customer at the heart of your business. In Customer Persuasion, Chloe Thomas, author, podcast host, and founder of eCommerce;
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tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From;
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Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting;
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A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has;
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behemoths. Choose Your Customer is a powerful, customer-targeted guide that can help managers level the playing field against their biggest;
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value of a customer, and why it makes sense to build loyalty among your target customers. You'll also learn to: - Understand the service-profit;
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Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your;
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A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a;
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At Your Service...Five-Star Customer Care for A Successful Dental Practice shares tips, strategies, and solutions for building a practice;
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There's one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your;
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If you're looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie;
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Keep your customers coming back again and again! If you want to grow your company, the best way to start is by increasing customer loyalty;
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