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DATING Your Customer
Creating a Customer-centric relationship is much like dating, uncovering levels of trust and satisfaction. Over the past few decades, James;
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Customer Karma
In Arjun Sen's most recent book, Customer Karma, ''Why stop at a one-night stand when you can have a lifetime relationship with your;
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Sales From Your Heart
Successful sales trainer Richard van Kray shows how to create a meaningful relationship with your customer, while remaining true to;
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Who Stole My Customer?
Who's stealing your customers? Why is it happening? How can you stop it? These are the toughest questions facing virtually every enterprise;
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Transform Customer Experience
Your customers are your future. Smartphones, social media and the internet have given customers access to more;
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That's Customer Focus!
Differentiate your business by sharpening your Customer Focus or risk giving your competitors a competitive advantage.The-best-of-the-best;
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results
they need in the vitally important area of customer service. If their interactions with you and your employees were the only things your;
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Ignore Your Customers (and They'll Go Away)
The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the;
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Twenty Ways to Improve Customer Service
Are you interested in improving your customer service, especially the skills of frontline representatives? Are you interested in improving;
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Winning Customer Centricity
(one for each week of the year), this book accompanies you on your journey to increased customer centricity. Its unique approach enables you to;
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Winning Customer Centricity
(one for each week of the year), this book accompanies you on your journey to increased customer centricity. Its unique approach enables you to;
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Successful Customer Service
your existing customers to spend more. This book takes you step-by-step the key elements of excellent customer service, and show you how your;
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The Customer Success Pioneer
*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* Are you a Customer Success Executive or making your way up the Customer Success;
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Winning at Social Customer Care
Haters: How to Embrace Complaints and Keep Your CustomersSocial media has changed customer service forever. It has shifted power from;
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Customer Persuasion
putting the customer at the heart of your business. In Customer Persuasion, Chloe Thomas, author, podcast host, and founder of eCommerce;
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Customer Experience Book
tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From;
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Customer Success
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting;
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Chief Customer Officer 2.0
A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has;
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Choose Your Customer
behemoths. Choose Your Customer is a powerful, customer-targeted guide that can help managers level the playing field against their biggest;
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Focusing on Your Customer
value of a customer, and why it makes sense to build loyalty among your target customers. You'll also learn to: - Understand the service-profit;
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Customer Experience For Dummies
Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your;
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Beyond Good, Beyond Great, To Legendary Customer Service
A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a;
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At Your Service
At Your Service...Five-Star Customer Care for A Successful Dental Practice shares tips, strategies, and solutions for building a practice;
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Listen Up!
There's one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your;
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Service Mindset
If you're looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie;
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More Loyal Customers
Keep your customers coming back again and again! If you want to grow your company, the best way to start is by increasing customer loyalty;
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