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Choose Your Customer

behemoths. Choose Your Customer is a powerful, customer-targeted guide that can help managers level the playing field against their biggest;

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Winning Customer Centricity

(one for each week of the year), this book accompanies you on your journey to increased customer centricity. Its unique approach enables you to;

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Winning Customer Centricity

(one for each week of the year), this book accompanies you on your journey to increased customer centricity. Its unique approach enables you to;

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SugarCRM For Dummies

SugarCRM is an innovative customer relationship management software solution that enhances your company's marketing effectiveness, drives;

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Fit for Purpose

improvements that directly affect customer satisfaction. This book will help you find new customers in new market segments, better satisfy your;

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Gamification Marketing For Dummies

Grow your customer base with games! Gamification is the practice of adding elements of gameplay into marketing materials to better;

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Fabled Service

develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and;

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Obsessed

more intentional about the technology foundation you choose to improve your marketing and sales engine across the customer lifecycle. How do;

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Salesforce.com For Dummies

Your fun and easy introduction to Salesforce.com and its latest tools The frontrunner in the customer relationship management (CRM) market;

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Salesforce.com for Dummies

Your fun and easy introduction to Salesforce.com and its latest tools The frontrunner in the customer relationship management (CRM) market;

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Friction/Reward

Entrepreneurship Marketing Strategy Branding Customer Experience Make it easy for customers to choose you; whatever your business, product or service. With;

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We Are All Customers!

of workmanship and shape team member performance. Keeping customers depends on delivering service that promotes customer loyalty to ensure meeting your;

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Sales From Your Heart

Successful sales trainer Richard van Kray shows how to create a meaningful relationship with your customer, while remaining true to;

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Who Stole My Customer?

Who's stealing your customers? Why is it happening? How can you stop it? These are the toughest questions facing virtually every enterprise;

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Transform Customer Experience

Your customers are your future. Smartphones, social media and the internet have given customers access to more;

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That's Customer Focus!

Differentiate your business by sharpening your Customer Focus or risk giving your competitors a competitive advantage.The-best-of-the-best;

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results

they need in the vitally important area of customer service. If their interactions with you and your employees were the only things your;

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Ignore Your Customers (and They'll Go Away)

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the;

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Choose your pet like a vet

Choose your pet like a vet;

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Twenty Ways to Improve Customer Service

Are you interested in improving your customer service, especially the skills of frontline representatives? Are you interested in improving;

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What's Your Competitive Advantage?

LEADERSHIP AND MANAGEMENT ENTREPRENEURSHIP What's Your Competitive Advantage offers a way to work with the realities of a;

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Successful Customer Service

your existing customers to spend more. This book takes you step-by-step the key elements of excellent customer service, and show you how your;

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The Customer Success Pioneer

*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* Are you a Customer Success Executive or making your way up the Customer Success;

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Winning at Social Customer Care

Haters: How to Embrace Complaints and Keep Your CustomersSocial media has changed customer service forever. It has shifted power from;

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Customer Understanding: Three Ways to Put the ''Customer'' in Customer Experience (and at the Heart of Your Business)

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Customer Persuasion

putting the customer at the heart of your business. In Customer Persuasion, Chloe Thomas, author, podcast host, and founder of eCommerce;

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Customer Experience Book

tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From;

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