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Twenty Ways to Improve Customer Service

Are you interested in improving your customer service, especially the skills of frontline representatives? Are you interested in improving;

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Service Starts with a Smile

Customer service expert Cary Cavitt shares 69 ways to bring customers back time and again. Having personally served over 100,000 customers;

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Incredible Customer Service

key tests of incredible customer service are identified. The critical aspect of developing an effective approach to managing for customer;

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Successful Customer Service

Customer service is vital to a profitable business. Learn why customer service can make you more profit, win you more customers, and get;

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How to Improve Customer Service & Increase Profits

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Better Customer Service

includes any business that desires to improve customer service. However, anyone who works with people will appreciate the conversational tone and;

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Better Customer Service

includes any business that desires to improve customer service. However, anyone who works with people will appreciate the conversational tone and;

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Measuring Customer Satisfaction

the gaps between customer expectations and service performance, use customer feedback to improve products and services, and stay competitive;

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Customer Service Delivery

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about;

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Customer Service and Social Media

Customer Service and Social Media will take you through the various methods we use to interact with our customers today. We will look at;

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The Death of the Tip

Customer service approach to building business profits in twenty-one easy steps.;

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Excuses, Excuses, Xcuses

Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book;

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Fabled Service

select activities to improve weak areas in your current customer service. Teach others vital customer service skills, such as how to: Positively;

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Building a Customer Service Culture

customer service is a bigger differentiator today than it was twenty years ago. Customers are hungry for good service; they are hungry to establish;

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Building a Customer Service Culture

customer service is a bigger differentiator today than it was twenty years ago. Customers are hungry for good service; they are hungry to establish;

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Five Steps to Five Stars

Five Steps to Five Stars focuses on the individual leadership steps necessary to achieve excellence in customer service. All the steps;

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Monitoring, Measuring And Managing Customer Service

promote customer service and presents TEAMeasures (Telephone Effectiveness Assessment Measures) to help managers measure telephone effectiveness;

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Service Chain Management

Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book;

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Customer Service in Business

try to keep their customers loyal to their products or services and the methods they employ to ensure this. The businesses rely heavily on;

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Why Service Matters

is, not unless and until leaders come to grips with the fact that service to the customer is grounded in four critical success factors or;

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Delivering Fantastic Customer Experience

just B2C or B2B. They must become B2Me - more personal, more relevant. With customers having higher expectations and access to more information;

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Delivering Fantastic Customer Experience

B2B. They must become B2Me - more personal, more relevant. With customers having higher expectations and access to more information than ever;

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Delivering Happiness

created a corporate culture with a commitment to service that aims to improve the lives of its employees, customers, vendors, and backers. Using;

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Customer Service Management Training 101

. Building off the success of her book Customer Service Management Training 101, author Renee Evenson shows readers what it takes to advance to the;

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Superior Customer Value

Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service;

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Superior Customer Value

Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service;

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Serve Me Better... Please!

For managers and rank-and-file employees alike, this handbook contains tips and case studies to help you further your career as you improve;

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