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A Derivation of Customer Service

This is a simple view of how to ensure successful engagement with customers and remote teams.;

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Customer Service Delivery

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about;

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Best Practices in Customer Service

... Best Practices in Customer Service is a one-stop resource designed to help anyone involved in customer service answer these questions and more;

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Customer Service Management in Africa

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;

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Customer Service Activity Book 50 Activities for Inspiring Exceptional Service

find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program;

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Quality Customer Service Rekindling the Art of Service to Customers

provides a well illustrated range of customer service scenarios, a better understanding of internal and external customer service, diversity;

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Managing Customer Service Pocketbook

of building customer loyalty. For example, one study shows that a mere 5% increase in customer loyalty can boost profitability by up to 85%. Earning;

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The 4 Dimensions of Total Customer Service

organisation and the buying customer .It introduces The Customer Service Hallmark, a unique Customer Service Quality Standard and guiding;

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The 4 Dimensions of Total Customer Service

organisation and the buying customer .It introduces The Customer Service Hallmark, a unique Customer Service Quality Standard and guiding;

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Customer Service: Pearson New International Edition

of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental;

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The Customer Communication Formula

In Charlotte Purvis' The Customer Service Formula, learn the formula she developed in response to a client request used in customer;

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Incredible Customer Service

This book is based on David Freemantle's experience over recent years helping many organizations improve customer service.Fourteen;

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Customer Service Essentials

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and;

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Customer Service Essentials

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and;

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Monitoring, Measuring And Managing Customer Service

Improving customer service isn't a matter of finding better customer service reps. As Dr. Gary Goodman states, We can all provide superior;

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Maximizing Customer Loyalty

From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization;

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Beyond Good, Beyond Great, To Legendary Customer Service

A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a;

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Branded Customer Service

The nature of customer service and its relation to brand equity is discussed in a treatise offering practical advice on how to develop and;

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Customer Service in Tourism and Hospitality

of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the 'whys' and 'hows'of customer;

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Customer Service Over the Phone

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor;

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Service Starts with a Smile

repeat customers. A few testomonials... Mr. Cavitt has an impeccable sense of customer service. ... Cary's customer service skills are;

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Casino Customer Service

A guide to customer service in the casino industry in which the authors argue that investments in customer service are activities in a;

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Extra Mile: 500 Customer Service Tips for Success

-Carlton Hotels A section dedicated to providing excellent customer service online A list of 50 Things Never to Do, to help avoid conflict and;

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Building a Customer Service Culture

customer service is a bigger differentiator today than it was twenty years ago. Customers are hungry for good service; they are hungry to establish;

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Building a Customer Service Culture

customer service is a bigger differentiator today than it was twenty years ago. Customers are hungry for good service; they are hungry to establish;

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Managing Customer Service

Excellent customer service is now considered an indispensable part of any successful company, yet what this means for the customer service;

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Customer Service for Home Builders

their home buyers' experience a positive one from initial contact through warranty service. Satisfied customers are not born that way. They are;

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