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Internet Based Customer Value Management

Customer value management is a managerial approach in which customers are perceived as the company's asset, the value of which may be;

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Customer Relationship Management

This is the fast track route to developing world customer relationships. It covers all the key techniques for successful customer;

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Excellence in Managing Worldwide Customer Relationships

Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess;

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101 Ways to Build Customer Relationships

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Customer-Supplier Relationships in B2B

This book explores customer-supplier relationships in B2B markets focusing on interaction between parties. Drawing on three fields;

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Customer Supplier Relationships in B2B

This book explores customer-supplier relationships in B2B markets focusing on interaction between parties. Drawing on three fields;

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Managing the New Customer Relationship

Praise for MANAGING THE NEW CUSTOMER RELATIONSHIP Gordon delivers an impressive synthesis of the newest methods for engaging customers;

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Relationship Marketing

customer relationships. Consideration is given to topics such as customer satisfaction, retaining customers, customer loyalty, and customer;

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Speaking Frankly About Customer Relationship Management

Is Customer Relationship Management (CRM) an obsolete concept? As technology and cultural changes continue to influence our customer;

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Competitive Advantage of Customer Centricity

This book presents strategies that put the customer at the center of an enterprise. It elaborates on the reasons for viewing customers as;

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Service Excellence

By providing excellent service, organizations build strong relationships with customers, generate barriers to competition, utilize;

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Implementing SAP CRM

In today's competitive business environment, most companies realize that the better they can manage their customer relationships, the more;

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Customer Relations

Customer relations is a broadly recognised, widely-implemented strategy for managing and nurturing a company's interactions with clients;

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Better Customer Service

This readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve their customer;

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Better Customer Service

This readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve their customer;

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Strategies for International Industrial Marketing (Rle International Business): The Management of Customer Relationships in European Industrial Market

This study considers the key strategic issues of the management of customer relationships in international industrial marketing. It;

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Strategies for International Industrial Marketing (Rle International Business): The Management of Customer Relationships in European Industrial Market

This study considers the key strategic issues of the management of customer relationships in international industrial marketing. It;

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Implementing Sap® Crm

In today's competitive business environment, most companies realize that the better they can manage their customer relationships, the more;

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Customer Karma

In Arjun Sen's most recent book, Customer Karma, ''Why stop at a one-night stand when you can have a lifetime relationship with your;

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Customer Relationship Marketing

'Put this on your bookshelf and in your classroom! This is a comprehensive guide to understanding and managing customer relationships from;

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Customer Relationship Marketing

'Put this on your bookshelf and in your classroom! This is a comprehensive guide to understanding and managing customer relationships from;

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Managing Customer Service

Excellent customer service is now considered an indispensable part of any successful company, yet what this means for the customer service;

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Voice and Tone Strategy

People through Content shows you how to create a voice and tone strategy that addresses customer needs and helps you build exceptional customer;

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Accelerating Customer Relationships: Using Crm and Relationship Technologies

In Accelerating Customer Relationships, a world-renowned CRM expert demonstrates how to build knowledge infostructures that deliver;

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Best Practices in Customer Service

Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other;

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Building Customer-brand Relationships

wants to communicate to customers and prospects. This text takes a different view - that the marketer and the customer build the ongoing brand;

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Building Customer-Brand Relationships

wants to communicate to customers and prospects. This text takes a different view - that the marketer and the customer build the ongoing brand;

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