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Customer Winback
Most firms consider the lost customer a lost cause. But in this ground breaking book, Jill Griffin and Michael Lowenstein provide you with;
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Profit Maximization Through Customer Relationship Marketing
Discover approaches to make customer relationship marketing more effective Profit Maximization Through Customer Relationship Marketing;
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Profit Maximization Through Customer Relationship Marketing
Discover approaches to make customer relationship marketing more effective Profit Maximization Through Customer Relationship Marketing;
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Statistical Methods in Customer Relationship Management
Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies;
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Customer Service Management in Africa
Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;
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Customer Experiences Affect Customer Loyalty
The study at hand investigates customer experiences at the American coffee company Starbucks and develops a new scale to measure customer;
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Best Practices in Customer Service
Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other;
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Customer Relationship Marketing
'Put this on your bookshelf and in your classroom! This is a comprehensive guide to understanding and managing customer relationships from;
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Customer Relationship Marketing
'Put this on your bookshelf and in your classroom! This is a comprehensive guide to understanding and managing customer relationships from;
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How Creating Customer Value Makes You a Great Executive
Customer value is an overused and misunderstood term. Chris Ross said, There's a strong argument for changing the term 'marketing' and;
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Hey, I'm the Customer
Offers step-by-step guidelines and tips for providing superior customer service, discussing customer satisfaction, how to identify customer;
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Customer Care Center Professionell Managen
Customer Care Management - eine EinordnungErfolgskritische Handlungsfelder in Customer Care CenternBest Practice in Deutschland;
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Customer Behavior and Online Satisfaction
How can customer satisfaction make a connection between customer's attitudes and mind-setting regarding online shopping? Customer;
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Listen Up!
There's one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your;
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Beyond Good, Beyond Great, To Legendary Customer Service
A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a;
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Chief Customer Officer 2.0
A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has;
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Superior Customer Value
Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service;
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Speaking Frankly About Customer Relationship Management
Is Customer Relationship Management (CRM) an obsolete concept? As technology and cultural changes continue to influence our customer;
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How Excellent Experiences affect Customer Loyalty
new scale to measure customer experience quality on the basis of four dimensions: service quality, atmosphere quality, flow quality, and;
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Superior Customer Value
Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service;
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Customer Care Excellence
Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today;
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Managing Customer Service Pocketbook
For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;
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Authentic Customer Centricity
This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business;
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