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HighTech, HighTouch Customer Service Inspire Timeless Loyalty in the Demanding New World of Social Commerce
Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they're a;
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Five Steps to Five Stars
customer service environment. In Step One, leaders will be challenged to conduct a true self-evaluation of their personal beliefs and skills when;
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Customer Service Management in Africa
Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;
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Best Practices in Customer Service
Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other;
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Customer Service Delivery
Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about;
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Beyond Good, Beyond Great, To Legendary Customer Service
A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a;
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Managing Customer Service Pocketbook
For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;
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Customer Service Activity Book 50 Activities for Inspiring Exceptional Service
From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will;
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Delivering Legendary Customer Service
Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great;
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Service Automation Foundation Courseware
Automation Framework ISBN 978 94 018 0062 4 .Service Automation is the concept of achieving customer loyalty by the use of automated technologies and;
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Incredible Customer Service
This book is based on David Freemantle's experience over recent years helping many organizations improve customer service.Fourteen;
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Customer Service Skills for Success
Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for;
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Quality Customer Service Rekindling the Art of Service to Customers
Quality Customer Service Rekindling the Art of Service provides reflective and easy to read narratives about customer service, via the lens;
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Batteries Included
The last two decades have seen the rise and rise of the service economy, where image - and customer perceptions - are crucially important;
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Batteries Included!
The last two decades have seen the rise and rise of the service economy, where image - and customer perceptions - are crucially important;
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The Customer Communication Formula
In Charlotte Purvis' The Customer Service Formula, learn the formula she developed in response to a client request used in customer;
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Monitoring, Measuring And Managing Customer Service
Improving customer service isn't a matter of finding better customer service reps. As Dr. Gary Goodman states, We can all provide superior;
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Customer Service: Pearson New International Edition
of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental;
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Managing Customer Service
Excellent customer service is now considered an indispensable part of any successful company, yet what this means for the customer service;
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Extra Mile: 500 Customer Service Tips for Success
The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and to keep;
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Customer Service Essentials
Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and;
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Customer Service Essentials
Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and;
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The 4 Dimensions of Total Customer Service
This book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the;
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The 4 Dimensions of Total Customer Service
This book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the;
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Customer Service Over the Phone
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor;
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Maximizing Customer Loyalty
From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization;
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