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The Power of Customer Misbehavior

customers and learn extensively from them. This is the first book to explore the idea that allowing customers to adapt features in online products;

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Rethinking Misbehavior and Resistance in Organizations

This volume challenges understandings of organizational misbehavior by looking beyond traditional conceptions of the nexus between;

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Misbehavior in Organizations: A Dynamic Approach

This revised edition of Misbehavior in Organizations updates and expands upon the integrative OMB (organizational misbehavior) framework;

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Misbehavior in Organizations: A Dynamic Approach

This revised edition of Misbehavior in Organizations updates and expands upon the integrative OMB (organizational misbehavior) framework;

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Customer CEO

explores the nine powers customer possess - including the power of me, the power of the heart, and the power of rebellion - and how companies;

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How Groups Encourage Misbehavior

How Groups Encourage Misbehavior explores the psychological and social processes by which groups develop a tolerance for and even encourage;

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Misbehavior Online in Higher Education

As interaction in higher education among faculty, staff, students, and others becomes ever more digital, the welter of new online;

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Customer Advocacy

The power has shifted to consumers. Nicolette Wurings Customer Advocacy: When You Care, People Notice explores how consumers preferences;

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The Transformational Power of Love Customer Service

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The Ultimate Customer Support Executive

technology, Verghis demonstrates how to unleash the power of the customer to propel your company to new levels of success and turbo-charge your;

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The Power of Customer Experience

customer experience to achieve the tricky but imperative balance between efficiency and personalization. In The Power of Customer Experience;

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The Power of Customer Experience

customer experience to achieve the tricky but imperative balance between efficiency and personalization. In The Power of Customer Experience;

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Customer Obsessed

competitive advantage in the digital era * Gain insight into each element that affects customer experience * Harness the power of the cloud to achieve;

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The New Power Base Selling

powerful customer individuals or Foxes is taken to a new level. The New Power Base Selling offers an updated and more in-depth edition of the;

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Customer Relationship Management in Indian Banking Industry

profitability from every customer. Increasing competition, deregulation, and the internet have all contributed to the increase in customer power;

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Customer Relationship Marketing

As major corporations work to unlock the full power of e-commerce they are realizing that customer relationship marketing is an;

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Electric Power Distribution Reliability

Due to its high impact on the cost of electricity and its direct correlation with customer satisfaction, distribution reliability continues;

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The Power of Empowerment

performance of employees and managers--as well as customer satisfaction, costs, competitiveness and the bottom line--by giving individuals and teams;

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Working with Microsoft Forms and Customer Voice

Work with business scenarios and discover best practices to get the most out of Microsoft Forms and Microsoft Dynamics 365 Customer Voice;

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Winning at Social Customer Care

Haters: How to Embrace Complaints and Keep Your CustomersSocial media has changed customer service forever. It has shifted power from;

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Customer Astonishment

Great customer relationships make the world go around. Customers give us the opportunity to apply our talents to serve them. Then, they;

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Customer Service

Customer Service: The Kingpin of Business Success in Africa is a must read as it communicates how the power of customer service can;

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Customer Success

many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for;

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The Power Of A Learning Culture

must acquire and maintain three strategic capabilities: the ability to quickly learn what the customers want; the ability to deliver responsive;

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Customer Experience Analytics

book explores the technologies available to help businesses create a competitive advantage and real-time relationship with customers. This book;

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HighTech, HighTouch Customer Service Inspire Timeless Loyalty in the Demanding New World of Social Commerce

of customer service (i.e., what hasn't changed), the high-tech tools that could give you a customer service advantage, and the systemic social shifts;

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The Hidden Wealth of Customers

by helping to market your offerings, penetrate foreign markets, leverage the demand-generating power of social media, build customer;

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