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Customer with a Capital C

, Mike Faith, into a practical skill set. Mike's vision has always been to create a company where the customer comes first, second, and always-a;

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Customer with a Capital C

, Mike Faith, into a practical skill set. Mike's vision has always been to create a company where the customer comes first, second, and always-a;

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Vanity Fair

The second edition of this language learning course comes as a result of extensive research into customer needs. The book gives adult;

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Swiss Family Robinson

The second edition of this language learning course comes as a result of extensive research into customer needs. The book gives adult;

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So You Want to Be Customer-Centric?

the heart of everything they do. But when push comes to shove, customer happiness comes second to quarterly profits and Christmas bonuses.In;

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The Customer Comes Second

anniversary edition of The Customer Comes Second, Rosenbluth and his co-author Diane McFerrin Peters offer proof that his leadership style is one for;

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Perfect Phrases for Customer Service, Second Edition

professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer;

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Service Starts with a Smile

in the last 30 years, Cary is well aware of what it takes to attract and create customer loyalty. It really comes down to treating others the way;

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Superior Customer Value In The New Economy

Great companies consistently meet and exceed customer desires. Superior Customer Value in the New Economy: Concepts and Cases, Second;

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Speaking Frankly About Customer Relationship Management

strategies, the terms and methods we use to define them are also changing. Is CRM still relevant as we address the need for customer engagement;

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Customer Innovation

. Customer Innovation, second edition, turns this on its head by starting with the customer, innovating around their needs, then building a customer;

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Customer Innovation

. Customer Innovation, second edition, turns this on its head by starting with the customer, innovating around their needs, then building a customer;

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Service Mindset

or Facebook, but they lead the way when it comes to building a high performing service culture where customer loyalty is constantly;

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Five Steps to Five Stars

it comes to managing excellence in customer service. Step Two will motivate leaders to view the organization through the three different;

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More Is More

Less is more may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay;

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Who Stole My Customer

around goals and visions they help define. Who Stole My Customer?? Second Edition helps you identify up-to-the-minute answers to the classic;

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Meaningful Measurement of the Customer Experience

Customer experience has become the primary method of competitive differentiation between most brands today. While most companies claim that;

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Principles of Customer Relationship Management

does not dwell on the underlying statistics. A second approach focuses on the strategic side of customer relationship management. The text;

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The Expansion Sale

Proven customer engagement approaches for winning in the most important moments driving profitability and growth-customer retention and;

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Artificial Intelligence for Customer Relationship Management

The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer;

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Artificial Intelligence for Customer Relationship Management

The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer;

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Customer Marketing Method

"Top," "Big," "Medium," and "Small" -- to help the reader visualize, analyze, and improve customer profitability. Success comes to those who;

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Customer Behavior

Now in a completely revamped second edition, the authors of Customer Behavior have adapted the content, length, and end-of-chapter;

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Your Customer Rules

unlimited information at their fingertips and can influence the purchase decisions and behaviors of millions of others. With this comes a shift;

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Customer Advisory Boards

comes a book to give your company the winning edge. Customer Advisory Boards: A Strategic Tool for Customer Relationship Building examines the;

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Relationship U-Turn: Approaches to Increase the Value of an Unprofitable Customer

Customer relationship management concentrates to a great extent on the profitable customers and how to enhance their profitability. Little;

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